IT Support Analyst

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.LI-HybridTeam Overview:The IT Analyst will support IT operations. This position will be responsible for administrative and technical support for our Food business maintaining quality IT services and driving change for the business. By being an IT position, applicants must be passionate about technology, highly qualified to provide incredible customer service and have the ability to thrive in a fast and highly productive environment.This person should be able to communicate in both English and Spanish.Role Responsibilities:Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support;Managing inventory assets with the information updated daily;Formalizing in ticket processes and provides improves when workflow deficiencies are identified;A Local Help Desk Technician, the face of IT. Strong interpersonal communication skills with a high degree of empathy is a must;Role Qualifications:- Complete understanding of Operating Systems (Windows & Mac) and smartphones assisting users with advanced functionality;Experience in supporting PCs and smartphones hardware and software;Working knowledge of Active Directory and basic AD administration;Experience in Mobile Device Management is a plus;Working knowledge of video collaboration, including tools like Zoom, BlueJeans Network and WebEx;Basic knowledge with TCP/IP networks, LAN/WAN design and administration, and wireless networking.EEO Statement:- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.**We are committed to building inclusive and diverse teams.**We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.**_