Customer Service Representative

hace 4 semanas

Rincón de San Felipe, México Solvo Global A tiempo completo

Solvo Global empresa que se dedica al staffing industry conecta talento bilingüe latinoamericano para brindar oportunidad de laborar en empresas internacionales. Si cuentas con nível de inglés avanzado y te desempeñas en el área de servicio al cliente, esta es tu oportunidad de colaborar con una empresa estadounidense de forma remota**Job description**:**Responsabilities**:- **Listen to customer needs and concerns while demonstrating empathy.** Resolve issues by clarifying problems, researching solutions, and implementing appropriate actions.- **Process requests by gathering necessary information and completing transactions.** Identify opportunities to promote service and explain our products.- **Maintain accurate records in the call center database.** Collaborate with team members to ensure timely resolution of customer requests.- **Stay updated on job knowledge through educational opportunities.** Perform all additional duties as assigned.**Skills and qualifications**- **High school diploma or equivalent.** Strong organizational, communication, and decision-making skills.- **Proficient in computer skills, with familiarity in Microsoft Outlook and Excel.** Demonstrates professional telephone etiquette.- **Prior experience in a call center setting is beneficial.** Bilingual in Spanish is preferred but not required.- **Ability to work effectively in a team-oriented environment.** Strong problem-solving skills and attention to detail.- **A commitment to consistent attendance and punctuality is essential for success in this role.**Competitive Salary + law benefits + other benefits from SolvoTipo de puesto: Tiempo completoTipo de jornada:- Diurno- Lunes a viernesLugar de trabajo: Empleo presencial

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