Service Analyst 2-1
hace 1 semana
The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.**Responsibilities**:- Design and analyze moderately complex reports to satisfy management requirements- Write specifications for new report programs, spreadsheets and other devices to produce reports- Develop and prepare reports and records relating to a particular project- Provide basic assistance within a specific section of the company's customer service function- Develop and maintain working knowledge of industry practices and standards- Recommend appropriate actions to resolve identified problems, as needed**Qualifications**:- 0-2 years of experience in a related role- Basic level of experience in a related role (combination of education/experience)- Ability to exchange information in a clear and concise way- Effective verbal and written communication skills- Demonstrated ability to remain unbiased in a diverse working environment**Education**:- Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Apoyo en el monitoreo de proceso de conciliación BAU para proceso de productos de CREDITO y CAPTACIONDar seguimiento puntual a procesos, vistos buenos y en caso de identificar desviaciones, generar los incidentes y los escalamientos correspondientes- Licenciatura o equivalente- Manejo de herramientas OFFICE y/o herramientas de manejo de datos- Habilidades de comunicación- Conocimiento en herramietas de bases de datos- Comunicación efectiva con equipos externos e internos- Disponibilidad para aprender nuevos procesosConocimiento contable y experiência en conciliaciones bancarias.Manejo de herramientas internas "FULL SUITE"Conocimientos de funcionalidades de sistemas de Créditos y productos de captaciónExperiência en comunicación con tareas multidisciplinaria- **Job Family Group**:Customer Service- **Job Family**:Service- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Service Desk Analyst
hace 4 semanas
Tlahuac, México JMGroup A tiempo completo**Solicitamos service desk analyst L2**- 100% Home Office, nuestras oficinas están ubicadas en México y se le da soporte a clientes de Estados Unidos_**Funciones**:- Solución de problemas- Documentación de todos los incidentes con la descripción del problema y resolución- Proveer un excelente servicio al cliente con una actitud positiva y...
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Customer Service Analyst
hace 5 días
Tlahuac, México McCormick & Company A tiempo completo**Servicio al Cliente**: Ser la interfaz de comunicación entre el cliente y las áreas Comercial, Supply Chain y Finanzas. Para asegurar el mantenimiento de las relaciones con los clientes y coadyuvar en el cumplimiento del objetivo de las ventas, así como garantizar la calidad, satisfacción y nível de servicio a nuestros clientes. McCormick & Company,...
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Service Desk Analyst
hace 1 semana
Tlahuac, México PPG A tiempo completoAs a Service Desk Analyst you will provide daily technical support to employees for a range of hardware and software related systems. You will respond to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation. You will also provide resolution of users’ problems, queries or...
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Service Desk Analyst
hace 2 semanas
Tlahuac, México PPG A tiempo completoAs a Service Desk Analyst you will provide daily technical support to employees for a range of hardware and software related systems. You will respond to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation. You will also provide resolution of users’ problems, queries or...
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Customer Service Sr Analyst
hace 3 días
Tlahuac, México Citi A tiempo completoThe Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Manage a portfolio of high-profile...
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Application Support Analyst
hace 3 días
Tlahuac, México Thomson Reuters A tiempo completo**Application Support Analyst - Customer Service****About the Role**In this opportunity as Application Support Analyst - Customer Service, you will:- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.- Responsible for monitoring and analyzing business operational and...
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Service Desk Analyst
hace 4 semanas
Tlahuac, México The Getch A tiempo completoOur company is looking for a **Service Desk** to join at the team:- 2 year of experience help desk, customer service, and support experience with problem solving involving hardware, software, and networks.- Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users- Great level of English spoken and written-...
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2 Customer Service Impo y Expo
hace 3 días
Tlahuac, México TIE A tiempo completo**Vacante para la empresa TIE en Cuauhtémoc, Ciudad de México**: Importante línea naviera está en búsqueda de 2 posiciones: 1. Ejecutivo de Customer Service para IMPORTACIÓN 2. Ejecutivo de Customer Service para EXPORTACIÓN ++Inglés intermedio - avanzado **Funciones del puesto**: - Atencion a clientes por medio de los canales habituales de...
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Tlahuac, México Thomson Reuters A tiempo completo**Service Reliability Analyst, Global Command Center** **About the Role** In this opportunity as **Service Reliability Analyst, Global Command Center**, you will: - Perform daily service checks, health evaluation of systems’ performance and capacity as assigned. - Provide diagnostics, troubleshooting, and quick/efficient resolution on all...
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Ops Sup Analyst 2
hace 4 semanas
Tlahuac, México Citi A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...
