Customer Service Sr Analyst
hace 1 semana
The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps- Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations- Ensure transactions are executed timely and accurately- Identify and implement process improvements and test new features/functions- Perform regulatory, audit and control assessments and create reports for internal and/or external distribution- Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements**Qualifications**:- 2-4 years of experience in developing KPIs, reporting tools and database management.- Consistently demonstrate clear and concise written and verbal communication- Proven organizational skills- Demonstrated ability to drive results in a fast-paced, goal-oriented environment- English Skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Elaboración de reportes, dashboards, métricas, seguimiento con equipos de negocio e interno. Manejo de base de datos- **Job Family Group**:Customer Service- **Job Family**:Institutional Customer Service- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Customer Service Analyst
hace 2 semanas
Tlahuac, México McCormick & Company A tiempo completo**Servicio al Cliente**: Ser la interfaz de comunicación entre el cliente y las áreas Comercial, Supply Chain y Finanzas. Para asegurar el mantenimiento de las relaciones con los clientes y coadyuvar en el cumplimiento del objetivo de las ventas, así como garantizar la calidad, satisfacción y nível de servicio a nuestros clientes. McCormick & Company,...
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Application Support Analyst
hace 1 semana
Tlahuac, México Thomson Reuters A tiempo completo**Application Support Analyst - Customer Service****About the Role**In this opportunity as Application Support Analyst - Customer Service, you will:- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.- Responsible for monitoring and analyzing business operational and...
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Service Sr Supervisor Bp&a
hace 2 semanas
Tlahuac, México Citi A tiempo completoThe Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to ensure the best in class customer care focused on building and retaining valuable client relationships and drive commitment to the delivery of Citi’s...
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Agente de Servicio Al Cliente Bilingüe Home Office
hace 2 semanas
Tlahuac, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en San Martín Texmelucan, Puebla**: **Agente de Servicio al Cliente Bilingüe (Home Office Disponible) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando...
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Agente de Servicio Al Cliente Bilingüe
hace 2 semanas
Tlahuac, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en San Martín Texmelucan, Puebla**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones...
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Agente de Servicio Al Cliente Bilingüe Home Office
hace 2 semanas
Tlahuac, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en San Martín Texmelucan, Puebla**:**Agente de Servicio al Cliente Bilingüe (Home Office Disponible) Sin Experiência Previa Requerida****Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones...
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Sr. Customer Supply Chain Specialist
hace 3 semanas
Tlahuac, México Kids II Inc A tiempo completoAt Kids2, we’re really good at what we do. And when we’re great at our jobs, we help parents be great at their jobs.Parenting is demanding, and that’s where we come in. We want to reimagine how brands can make it easier for early stage parents - not by just selling them products, but by providing holistic solutions that transcend borders, categories...
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Sr Analyst, Fp&a
hace 1 semana
Tlahuac, México Warner Bros Careers A tiempo completo**_Every great story has a new beginning, and yours starts here._****_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._****Who We Are **When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic...
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Customer Service Representative
hace 3 días
Tlahuac, México Evolve CX A tiempo completoCustomer Service Representative Company Overview: We are a new generation of BPO combined with a CX consultancy firm focused on the disruption of the industry based on the Tech/Startup world’s needs. Backed by entrepreneurs, founders and domain experts, we provide solutions for startup companies who need to outsource processes overall, we focus on...
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Service Analyst 2-1
hace 2 semanas
Tlahuac, México Citi A tiempo completoThe Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.**Responsibilities**:- Design and analyze moderately complex reports to satisfy...
