Quality Assurance Manager Mexico

hace 3 semanas

Desde casa, México 1840 & Company A tiempo completo

**_Position: Quality Assurance Manager_****Location: Anywhere across Mexico, Remote role****Mandatory Pre-requisites****_ 1. 7 to 10 years of experience in Quality Assurance from BPO/ Call Center_****_ 2. Excellent English Communication Skills_****_ 3. Remote (Work from Home) - Full-Time Role_****_ 4. _**Must have their own laptop/desktop which meets minimum qualifications**:**Processor - Core i5 or higher, RAM - 8GB or higher, Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 6 Mbps. And a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) and without interruption.****About us****1840 & Company** is a global managed marketplace for vetted professional resources and outsourcing solutions. We proactively curate a marketplace of freelance marketers, developers, and finance professionals globally. Additionally, 1840 and Company delivers managed outsourcing solutions such as contact Center and back-office solutions currently from a work-from-home model. At 1840 & Company, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concernsWe are currently looking for a **_Quality Assurance Manager_** to join our 1840 & Company team. The individual has to be a go-getter who welcomes the challenge of meeting the needs of a growing business.**Job description**- Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.- Identifies and sets appropriate quality standards and parameters for products.- Communicates quality standards and parameters to QA team,- Auditing calls & timely feedback- Should have knowledge in providing feedback & call calibration.- Should have Experience in giving monitoring and live feedback.- Conduct call audits as per guidelines of the business.- Preparing audit dashboards & report- Should be Aware of Quality tools- Provide regular feedback and coaching based on the performance, Coach outliers on a one-to-one basis, and give feedback to the Team Leader/Manager whenever required.- Responsible for generating daily, weekly & monthly reports for internal purposes.- Ensure the Internal monitoring is in sync with the external scores provided by the clients for the site.- Calibrate cases internally with the team to ensure the minimum difference in the ratings.- Minimum 8+ years’ experience as a Quality Analyst BPO / Call Center.- Should have worked on the different Quality Tools, Reports, and charts.- Comfortable in Auditing and solving client Escalations.- Excellent with Excel & Advance Excel- Have managed transaction quality profile for a CALL process for domestic/ international BPOEAEny5q8Uy

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