Quality Assurance Manager Mexico
hace 2 días
**_Position: Quality Assurance Manager_****Location: Anywhere across Mexico, Remote role****Mandatory Pre-requisites****_ 1. 7 to 10 years of experience in Quality Assurance from BPO/ Call Center_****_ 2. Excellent English Communication Skills_****_ 3. Remote (Work from Home) - Full-Time Role_****_ 4. _**Must have their own laptop/desktop which meets minimum qualifications**:**Processor - Core i5 or higher, RAM - 8GB or higher, Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 6 Mbps. And a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) and without interruption.****About us****1840 & Company** is a global managed marketplace for vetted professional resources and outsourcing solutions. We proactively curate a marketplace of freelance marketers, developers, and finance professionals globally. Additionally, 1840 and Company delivers managed outsourcing solutions such as contact Center and back-office solutions currently from a work-from-home model. At 1840 & Company, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concernsWe are currently looking for a **_Quality Assurance Manager_** to join our 1840 & Company team. The individual has to be a go-getter who welcomes the challenge of meeting the needs of a growing business.**Job description**- Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.- Identifies and sets appropriate quality standards and parameters for products.- Communicates quality standards and parameters to QA team,- Auditing calls & timely feedback- Should have knowledge in providing feedback & call calibration.- Should have Experience in giving monitoring and live feedback.- Conduct call audits as per guidelines of the business.- Preparing audit dashboards & report- Should be Aware of Quality tools- Provide regular feedback and coaching based on the performance, Coach outliers on a one-to-one basis, and give feedback to the Team Leader/Manager whenever required.- Responsible for generating daily, weekly & monthly reports for internal purposes.- Ensure the Internal monitoring is in sync with the external scores provided by the clients for the site.- Calibrate cases internally with the team to ensure the minimum difference in the ratings.- Minimum 8+ years’ experience as a Quality Analyst BPO / Call Center.- Should have worked on the different Quality Tools, Reports, and charts.- Comfortable in Auditing and solving client Escalations.- Excellent with Excel & Advance Excel- Have managed transaction quality profile for a CALL process for domestic/ international BPOEAEny5q8Uy
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Quality Assurance Manager Mexico
hace 4 días
Desde casa, México 1840 & Company A tiempo completo**_Position: Quality Assurance Manager_** **Location: Anywhere across Mexico, Remote role** **Mandatory Pre-requisites** **_ 1. 7 to 10 years of experience in Quality Assurance from BPO/ Call Center_** **_ 2. Excellent English Communication Skills_** **_ 3. Remote (Work from Home) - Full-Time Role_** **_ 4. _**Must have their own laptop/desktop which...
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Quality Assurance Engineer
hace 4 semanas
Desde casa, México OneSeven Tech A tiempo completoWe are looking for a Quality Assurance Engineer to develop and execute exploratory and automated tests to ensure product quality.QA engineer responsibilities include designing and implementing tests, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect...
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Quality Assurance Tester
hace 3 semanas
Desde casa, México Hire Latam LLC A tiempo completo**Position: Quality Assurance Tester (100% Remote)****About Us**We blend creativity with technology to deliver impactful digital marketing campaigns for our diverse range of clients.**Position Overview****Quality Assurance Tester Key Responsibilities**- **Testing & QA Processes**:- Design, develop, and execute detailed test plans and test cases for our...
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Oferta Quality Assurance México
hace 3 semanas
Desde casa, México Radmas Technologies S.L. A tiempo completo**¿Quiénes somos?**Somos Radmas Technologies, empresa española, tenemos un software de gestión de desarrollo propio totalmente parametrizable con base en las necesidades de los diferentes clientes con los que trabajamos (Administraciones públicas, BBVA, Grupo Quirón...).Buscamos un nuevo perfil de Quality Assurance para ampliar nuestro equipo en...
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Quality Assurance Tester
hace 1 semana
Desde casa, México Instructure A tiempo completoAt Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate...
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Quality Assurance
hace 2 semanas
Desde casa, México FOUR SIDES GROUP A tiempo completo¡Únete a nuestro equipo! Buscamos QA (Quality Assurance)**Contenido del Anuncio**:En **Four Sides Group**, estamos en la búsqueda de talento apasionado por asegurar la calidad y excelencia en el desarrollo de software para unirse a nuestro equipo como QA (Quality Assurance). Si tienes conocimientos en pruebas de software, metodologías ágiles y...
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Quality Assurance Analyst
hace 7 días
Desde casa, México CheckItOut A tiempo completo**Title: Quality Assurance Analyst (Affiliate Marketing)****Contract Type: Full Time - 40h/week****Location: 100% Remote****Salary: $1350,00pm + incentives**About the company and the role:CheckItOut.AIis a leading affiliate marketing network specializing in data-driven performance and innovative advertising solutions. We leverage advanced AI technologies to...
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Quality Assurance Engineer
hace 21 horas
Desde casa, México Aviada A tiempo completoAre you passionate about high-quality software delivery? Top Hat is looking for someone to drive our quality assurance functions. You’ll show off your creative problem-solving skills on a regular basis as you operate and improve processes from within our delivery teams. **Senior** **Software Developer Engineer in...
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Call Center Quality Assurance Manager
hace 5 días
Desde casa, México eCustom Solutions A tiempo completo**Responsibilities**: - Regularly reviewing and evaluating interactions between intake agents and potential clients via recorded call monitoring. - Managing a team of one to three quality assurance agents. - Providing constructive feedback aimed at improving individual and team performance. - Ensuring standardization and compliance with communication...
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Quality Assurance Engineer
hace 5 días
Desde casa, México Umvel A tiempo completoUmvel is part of NTT DATA. We are a leading firm in Mexico and the US, providing services for our clients on many levels: from idea validation, to experience design, to product development, deployment and finally, continuous expansion strategies. Check out our website, or our LinkedIn profile What we are looking for in you Umvel is looking for a** Quality...
