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**Sunwise Energy** is a premiere Solar Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients. We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance.A career at **Sunwise **opens countless opportunities for employees to sharpen their skills, push limits, and uncover their potential. We'd love to hear from you if you’re ready for innovation, new challenges, and improving the world. Your journey with Sunwise begins here.**Join us****Responsabilities**:- Representing **Sunwise Energy ** customer issues and complaints through the delivery of exceptional customer service and support.- Act as responsible single point of contact for complex issues.- Troubleshoots and problem solves customer issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times.- Builds relationships and works closely with customers in a positive manner to supply necessary updates and reporting as needed.- Comply with regulatory and Company policies at all times.- Receive incoming and outbound calls to customers.- Able to show empathy, assertiveness, tact, and resilience.- Complete other tasks as deemed appropriate by manager.**Qualifications**:- 1+ experience in a customer service or customer experience role (Is a plus)- Professional English domain (C1+)- Ability in working with MS Office Suite, especially with MS Excel (including reporting and visualization of data).- Able to work independently and prioritize workload.- Excellent communication skills, both written and verbal.- Strong problem-solving and decision-making abilities.- Empathy and a customer-centric mindset.- Ability to work in a fast-paced environment.**Benefits**:- Christmas Bonus- Vacations- Mayor Medical Insurance- USA Federal Holidays- Grocery Vouchers**Workplace**:- On-site position- Enrique Gomez Carrillo #5612, Vallarta Universidad- Monday to Friday- 7:00 am to 4:00 pmTipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: A partir de $13,000.00 al mesLugar de trabajo: Empleo presencial