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hace 2 semanas

Guadalajara, México Servicios Comerciales Amazon M A tiempo completo

BASIC QUALIFICATIONS1+ year of experience as trainer1+ year of experience working with computers and Microsoft Office (Outlook, Word, Excel)Able to stand/walk during shifts lasting up to 12 hoursHigh School or equivalent diplomaWork 40 hours/week, and overtime as requiredWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysThe Fulfillment Center Trainer works with operations managers, area managers, production assistants and associates. Constantly improves the long-term capabilities of the area to which he/she is assigned.- Excellent communication skills- Comfortable talking in front of a group as well as one-on-one with an individual.- Able to give and receive feedback effectively.- Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is -lost and needs more attention)- Ability to follow up- Always meets time commitments and deadlines, is goal oriented- Checks and tests for understanding. Gives insight to area managers.- Proven people skills- Works hard for the success of others, constantly remains “customer obsessed”.- Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others.- Is an active listener.- Is a technical expert- Demonstrated ability to consistently function at 100% of expectations- Understands upstream and downstream variances- Is able to use resources to expand knowledge and can answer tough questions**For this role, you will need to be**:- At least 18 years old, and authorized to work in the México- Able to work 40 hours/week, and overtime as required- Able to stand/walk for up to 10-12 hours- Day/Night shift availability- Able to operate powered industrial lift trucks and order pickers to push, pull, lift, stack or move product or materials.Key job responsibilitiesLead training and/or start of shift meetings for a group of 20+ Associates. Maintainexpert-level knowledge in at least two production departments; evaluate and improveprocesses within work areas; refine learning tools and techniques across the FC. Assistencourage Associate development. Drive operational mechanisms to ensure anexceptional and reliable onboarding experience. Execute a consistent, best-in-classnew hire experience in a rapid and complex changing work environment. Use a hands- on-approach to facilitate Associate onboarding curriculum that engages and excitesnewly hired employees in a welcoming and supportive environment. Support theupdating of SOPs and SOP certification of Associates and managers. Giving andreceiving effective feedback.- Prior training, teaching or presentation experience to include experience facilitatingtraining using various training modalities- Previous experience as a Learning Trainer or PA- Willingness to work different shifts- Shift hours for this position may be different from the standard production shifts- Willingness to work in different areas as required by training needs- Excellent attendance- Understanding of customer fulfillment processes and flowprojects/priorities- Willingness to participate in, and support the Operational Excellence initiatives- Previous Learning experience- Basic english- Bachelor's degree or dropout

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