Technical Trainer
hace 2 semanas
You are curious, persistent, logical and clever - a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a**Technical Trainer **. Scroll down to learn more about the position’s responsibilities and requirements.**Responsibilities**:- Preparing hard copy training materials such as module summaries, videos, and presentations- Training and guiding new employees- Creating new users- Enrolling agents- Collaborating with management to identify company training needs- Creating and delivering refresher training to the teams on an ongoing basis- Working with workforce management to schedule appropriate training sessions- Creating and updating Knowledge Base (KB)- Coaching agents individually- Hangouts with Google trainers and/or other POCs- Providing reports on news, training, coaching, and floor situations- Syncing with QA, TL, POC to create training for coaching areas- Developing monitoring systems to ensure that all employees are performing job responsibilities according to training**Requirements**:- IT or similar bachelor's degree with a specialization in training- Understanding of google cloud architecture and its components- Experience working with technical teams to create, plan and deliver training plans for IT engineers- Experience evaluating/assessing the team's current situation and creating an improvement plan- Experience developing customer support skills- Great communication, presentation, and interpersonal skills- Excellent time management and organizational skills**We offer**:- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more.)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage. (For the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 10 vacations days plus 2 floating days- Official Mexican holidays, plus five extra holidays (Holy Thursday and Friday, November 2nd, December 24th & 31st- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more- 30 days of salary End of Year bonus- Monthly non-taxable amount for the electricity and internet bills- Employee Stock Purchase Program**About the Project**: Onboarding, evaluating, developing, and increasing current and future team members to ensure the team has the required skills and knowledge to deliver the work required by the GCP project.Your activities as a technical trainer will be conducting informative training sessions, promoting project efficiency, and improving the skills of all the team members.Apply
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