Customer Service Representative

Porch Group is a vertical software company reinventing the home services and insurance industries. Through our family of technology, SaaS, and Insurance companies we are able to offer innovative software and service solutions to more than 28,500 companies, and 350,000 policyholders across the country.Our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey. Sure, it's a tall order to transform a $320 billion industry, but we're already well on our way. Since we were founded in 2012, we've stuck to our values and our commitment to foster a "No Jerks, No Egos" culture, which is a big reason we've gone from a scrappy startup to a Nasdaq-listed company and the industry-leading partner for the home in less than eight years.At Porch Group, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work.The future is bright for the Porch Group, and we'd love for you to be a part of it, as our **Customer Service Representative****THE POSITION**Your core activities will be:- Provide great customer service to home inspectors who are using Palm-Tech- Answer inbound calls and help the callers or direct calls to the appropriate person- Assist customers with support questions/issues they have- Make outbound calls to customers- Document all activity in customer management system- Zoom meetings as needed to help current/prospective customers- Look for opportunities to encourage customers to upgrade**AVAILABLE SHIFTS**:Monday - Friday, 10:30 AM - 7:00 PM EST | Weekend: One weekend a month, 1 hour on Saturday, 1 hour on Sunday**WHAT TO EXPECT**:- **Quick recruitment process** through video calls.- **Pay**:an attractive base pay rate per hour.- **Bonuses**: a compelling bonus plan to motivate you to go beyond and above to reach your goals.- **Training**:paid initial training, as well as on-going training to help you develop in your role and career.- **Career path**: this is only the beginning We offer real opportunities for career growth as our team keeps on growing- **Support**:You're working from home but not alone Your team is available in real-time to help you be successful- **Work/Life Balance**:This is a 100% remote job which means no more time wasted in traffic Spend more time at home, where your family needs you**WHAT YOU BRING**:- 3+ years of experience providing support for software products- Comfortable with mobile technology (both hardware and software)- Consistent attendance and performance- **Workspace**:A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.- **Equipment**:a laptop (or a desktop computer) and an internet connection that meet our minimum requirements**NOTE**: we can proceed to the interview stage even if your equipment doesn't yet meet the minimum requirements. However, please note that you won't be able to start working without these minimum specifications, which means that you will need to upgrade before your start date, in case we will be extending an offer.This role will be remote permanently**What's next?**Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.