Operations Coordinator

**Company Introduction**:WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.This is a position in our Tour Director Department in Merida, responsible for coordinating and helping supervise all Tour Director administration. You will have an important part to play in helping plan and execute our recruitment process for new tour directors whilst also supporting a number of functions related to managing, assisting and facilitating our current pool of experienced TDs.**Responsibilities**:Finance- Checks float calculation, approves expense reconciliation, update and pays salaries.- Manages cash card creation and monitors their usage.- Participates in collection of previous years tour data for budgets each year to determine cost per tour.- Assists manager with the negotiation of TD material costs & material ordering.Recruitment- Helps forecast recruitment need and implementation of the search & selection process.Training- Helps the team organize, plan and deliver annual TD training for new recruits in LAM.- Arranges venue, accommodation and owns training admin.- Help arrange practical tour shadowing & provide briefings pre-tour.Compliance- Keeps informed about industry requirements in term of safety and security & Child safety.- Ensures all employment related information concerning TDs is up to date for file.- Ensures all agreements and Criminal records have been collected for final employment approval.Tour allocation- Helps build and maintain our active allocations files. (including Accounts and Profile creations)- Builds and maintains working relationship with Tour Directors throughout the year so that a pipeline is secured for future tour needs.- Maintains and develops database of active tour directors.Communication- Informs tour directors about company developments and updates.- Ensures that all related departments including tour directors are regularly informed of any process or procedure changes throughout the season.- Helps plan and manage the yearly Tour director Trainings.- Assist with the venue, accommodation and travel arrangements- Keeps tour directors informed about corporate news and advises.Quality control/MI- Reviews Tour directors' evaluation weekly during the season and at end of season to ensure quality control.- Ensures that the Tour Diary and Tour Director accounts are up to date and maintained to ensure correct information and efficiency.- Keep all trackers up to date.- People management- Supervises any temporary staff that assists in the tour director department.- Trains temporary staff or new staff on system and Tour director department processes.- Assumes additional responsibilities as requested.**Qualifications**:- A bachelor's degree in a related field preferred.- Fluent English.- A minimum of two years progressive industry experience with a solid understanding of the student travel industry.- Solid understanding of American and Canadian market- Strong understanding of LAM culture- Knowledge of local recruitment methods and recruitment platforms welcomed- Attention to detail and ability to track and document multiple projects simultaneously- Strong communication skills including the ability to work with all levels of employees.- Proficient computer skills and the ability to learn new software products are a must.- Ability to multi-task projects and responsibilities and strong prioritization skills.**Work Perks**:- Fun & driven environment.- Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.- +10% of gross salary as food stamps.- 1 paid volunteer day & 25 PTO* days to start - accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.- Statutory Holidays by Mexican Federal Labor Law.- Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.- Flexible work schedule providing on-site and hybrid opportunities.- Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.- Fitness opportunities.- Employee Assistance Program (EAP)- Paid statutory parental leave.- WorldStrides, a global organization, is committed to_ educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make exper