Banamex - Service Associate - C07 - Monterrey
hace 4 semanas
The Service Associate is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:- Conduct client verifications, address account related inquires, process transactions and cross sell an expansive set of products and services to existing and new Citi clients- Resolve inquires and manage client issues based on empowerment grid including but not limited to: waiver of late charges, interest charges, annual fees and write-offs, banking fees, charges for all cards and ready credit products to prescribed limit- Make recommendation for temporary line increase, as necessary- Develop and maintain detailed knowledge of an expansive set of products and service offerings- Escalate potential fraud cases to the Fraud department and sign on behalf of the bank, if needed- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- 0-2 years of relevant experience- Proficient in Microsoft Office- Effective written and verbal communication skills- Influencing and relationship management skills**Education**:- Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- Facilidad de palabra y buena comunicación- Experiência deseable en cobranza- Manejo básico de Computadora- Licenciatura/título universitario o experiência equivalente.**Job Family Group**:Customer Service- **Job Family**:Service- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Banamex Service Associate
hace 4 semanas
Monterrey, México Citi A tiempo completoThe Service Associate is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:- Conduct client...
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Banamex - Service Associate - C07 - Monterrey
hace 2 semanas
Monterrey, México Citi A tiempo completoThe Service Associate is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities**: - Conduct...
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Banamex - Service Associate - C07 - Monterrey
hace 4 días
Monterrey, México Citi A tiempo completoThe Service Associate is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:- Conduct client...
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Banamex Agente Universal
hace 4 semanas
Monterrey, México Citi A tiempo completoThe Service Associate is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:- Conduct client...
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Service Desk Associate
hace 3 semanas
Monterrey, México DYOPATH A tiempo completoPosition: Service Desk Associate- Work Location: Monterrey, N.L._- Salary: 14,000 - 17,000 Monthly_- Must be Bilingual - English/Spanish*_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately...
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Service Desk Associate
hace 3 semanas
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Associate- Work Location: Monterrey, N.L._- Shift: Weekends and 3 days per week_- Salary: $12,000 - $14,000 monthly depending on experience_- Require: _- Bilingual - English/Spanish_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we...
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Service Desk Associate
hace 1 semana
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Associate - Work Location: Monterrey, N.L_ - Status: Full-time with Benefits_ - Shift: Available to work ALL SHIFTS_ - Hours per Week: 40-45 hours_ - Salary: 12K - 14K monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a leading Managed Service Provider...
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Operations Associate
hace 3 semanas
Monterrey, México Fitch Ratings A tiempo completoOperations Associate - Monterrey**Requisition ID**:47304**Business Unit**:Fitch Ratings**Category**:Operations**Location**:Monterrey, MX**Date Posted**:Oct 31, 2024**Operations Associate - Monterrey****Fitch Ratings’ Global Core Operations team is seeking Operations Associates to join the group in our Monterrey office.****Fitch Ratings Operations is...
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Sales Associate
hace 3 semanas
Monterrey, México HRO A tiempo completoWe are looking for a qualified **Sales Associate **to join our team. You will provide support to sales representatives and respond to customer and prospect queries.**Responsibilities**- Provide data and guides to help the sales team- Develop and monitor performance indicators- Manage sales tracking tools and report on important information- Keep record of...
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Operations Associate- Monterrey
hace 4 semanas
Monterrey, México Fitch Ratings A tiempo completoOperations Associate- Monterrey**Requisition ID**:47691**Business Unit**:Fitch Ratings**Category**:Operations**Location**:Monterrey, MX**Date Posted**:Feb 12, 2025**Operations Associate - Monterrey****Fitch Ratings’ Global Core Operations team is seeking Operations Associates to join the group in our Monterrey office.****Fitch Ratings Operations is focused...
