IT Enterprise Solutions
hace 1 mes
BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry.
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey
British American Tobacco Mexico has an exciting opportunity for an IT Enterprise Solutions - SAP Service Operations in Monterrey.
The SAP Service Operations role is responsible to ensure stable support operations and service delivery of the Global Enterprise Solutions systems within a DevOps environment. This manager role supports daily service operations in the Americas region and works alongside BAT’s key strategic suppliers in ensuring high quality provision of various services to BAT (e.g. application support, network, hosting, etc.). This role is part of the Global De-Escalation Management team and supports the Senior Service Manager as an escalation point for the region for global Enterprise Solutions systems and interacts with many different partners in IT, across the functions and BAT end market teams as well.
Your key responsibilities will include:
- Lead day to day (BAU) service operations for Global Enterprise applications in Americas region. This includes but not limited to: Incident management and triaging; Major incident management; System Monitoring & Automation to improve efficiencies of IT Operations; Continuous Improvement & Problem Management – delivering permanent fixes; Security & Compliance (including Sox).
- Work closely with the global service lines and regional SLMs on operational issues & customer concerns.
- Ensure alignment to agreed BAT global Target Operating Model (TOM) processes, and standardised ITIL IT Service Management processes.
- Ensure effective evaluation of business risks and issues related to operational incidents. Implement appropriate risk management processes and take appropriate and timely actions.
- Ensure the appropriate quality control processes (e.g. SOx, audits) are in place and adhered to.
- Partner engagement & management across various levels within the organisation and with service providers.
What are we looking for?
- Key vendors and service providers – e.g. ITC, SAP, etc.
- Regional IDT Services – Establishing network and relationships with regional Service Line Managers and Global Service Lines.
- Degree educated or equivalent experience, with 6-8 years’ post graduate experience including the management of sophisticated IT Services environment.
- Experience in SAP ERP systems (FICO, cFIN, MM/WM, BASIS) covering functional or technical.
- Experience in large global organization using in-sourced and out-sourced IT services and a good working knowledge of the management of global applications services.
- Knowledge of standard process IT Service Management best practice (ITIL) including Incident Management and Problem Management and confirmed IT operations and service line management experience.
- Vendor and service management experience - Able to work independently and drive outcomes through suppliers to deliver against agreed SLAs and good communication and engagement skills.
- Service orientation and understanding of issues relating to customer happiness and resourceful and able to work independently.
What we offer you?
• We offer a market leading annual performance bonus (subject to eligibility).
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives.
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills.
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes.
WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
At BAT, we champion collaboration, inclusion, and partnership as the bedrock of our values. We wish to foster an environment where every individual can thrive, irrespective of factors such as gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, as well as diverse perspectives and thinking styles. We recognise that our strength lies in embracing talent from all walks of life, empowering us to develop our culture of inclusivity and better achieve our business objectives.
We view career breaks not as obstacles but as opportunities and encourage everyone, without hesitation, to apply. Through our Global Returners program, we provide support to professionals seeking to re-enter the workforce after an extended absence, be it for family care, parental leave, national service, sabbatical, or starting their own venture.
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
We take pride in being a Disability Confident Employer. If you need any reasonable adjustments or accommodations to be made during the recruitment process to support you performing at your best, please inform the recruitment partner who will be in touch should your profile be selected for the role you applied for. We are wholeheartedly committed to optimising your prospects of success by making suitable arrangements so that you may showcase your full potential.
#J-18808-Ljbffr-
06 - Associate, IT Solutions
hace 1 mes
nuevo león, México Celestica A tiempo completoReq ID: 122202Remote Position: NoRegion: AmericasCountry: MexicoState/Province: Nuevo LeonCity: Monterrey General Overview Functional Area: Information Technology (ITM)Career Stream: IT Solutions (SOLN)Role: Associate (AST)Job Title: Associate, IT SolutionsJob Code: AST-ITM-SOLNJob Level: Band 6Direct/Indirect Indicator: Indirect Summary The IT Solution...
-
Solutions Engineer
hace 1 mes
nuevo león, México Enroute A tiempo completoAbout Enroute: We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn. We pride ourselves on having great benefits and compensations, a fantastic work...
-
Técnico Instalador de Redes y Cableado
hace 1 mes
León de los Aldama, Guanajuato, México It Solutions A tiempo completo**Nuestro Equipo de It Solutions busca a un Técnico Instalador con experiencia en instalaciones de redes y cableado.- Realizar instalaciones de obra de acuerdo a procedimientos definidos por la organización y de acuerdo a estándares, normas y/o certificaciones vigentes.- Experiencia demostrada como técnico de redes o en un puesto similar.- Sueldo base...
-
Sr. Account Executive
hace 6 meses
Nuevo León, México opentext A tiempo completo**Hiring Manager**: **Talent Acquisition Advisor**:Vineetha Menon **Job Code Level**: SGP4 ! Our breadth of solutions, we are uniquely positioned to help our customers solve business problems and deliver against the needs and opportunities of Hybrid IT, from mainframe to mobile to cloud. Our scale is global—we have the reach and the capabilities to...
-
Digital Solutions Architect LATAM
hace 5 meses
San Pedro Garza García, Nuevo León, MX Johnson Controls International A tiempo completoDigital Solutions Pre-Sales Leader LATAMWhat you will doAs a Digital Solutions Pre-Sales Leader LATAM you will:Be an integral part of the EMEALA Presales Digital Technical Solution Architecture team, focused on establishing JCI as a leader of Digital Smart Building Solutions.Form part of the LATAM Digital Solutions team, providing technical knowledge and...
-
Solutions Engineer
hace 2 meses
nuevo león, México Enroutesystems A tiempo completoAbout Enroute: We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn. We pride ourselves on having great benefits and compensations, a fantastic work...
-
Solutions Engineer
hace 1 mes
nuevo león, México Enroute A tiempo completoAbout Enroute: We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn. We pride ourselves on having great benefits and compensations, a fantastic work...
-
Lead Consultant
hace 6 meses
Nuevo León, México opentext A tiempo completo**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Consultant Security Sr
hace 6 meses
Nuevo León, México DEINTEC A tiempo completo¿Buscas ser parte de una empresa innovadora, inclusiva y colaborativa, que valora tanto tu desarrollo profesional como el equilibrio entre tu vida personal y laboral, y que cuenta con diversidad de clientes líderes en varios sectores? Si es así, ¡descubre la vacante que Deintec tiene para ti e impulsa tu carrera en IT! Posición**:Consultant Security...
-
Lead Order Execution Specialist
hace 2 meses
nuevo león, México Grundfos Holding AS A tiempo completoResponsible for the deployment of global, regional, and local Finance & Controlling IT solutions. Ensure the integration of the global Nemak IT landscape, as well as its availability and reliability. Main Responsibilities Project management of new projects, requirements, and solutions for the Finance and Controlling areas, new business processes, and the...
-
Ot Risk
hace 6 meses
Nuevo León, México DEINTEC A tiempo completo¿Buscas ser parte de una empresa innovadora, inclusiva y colaborativa, que valora tanto tu desarrollo profesional como el equilibrio entre tu vida personal y laboral, y que cuenta con diversidad de clientes líderes en varios sectores? Si es así, ¡descubre la vacante que Deintec tiene para ti e impulsa tu carrera en IT! Posición**:OT Risk & Compliance...
-
Fortinet | Regional Acct Manager
hace 3 días
nuevo león, México Fortinet A tiempo completoSkills & Qualifications Proven ability to sell solutions to mid-size enterprise accounts. A proven track record of quota achievement and demonstrated career stability . Experience in closing large deals . Excellent written and verbal communication skills for presentation to executives & individual contributors. Bilingual in English and Spanish. A...
-
EPM Oracle Consultant Planning
hace 1 mes
nuevo león, México Proceti Consultores A tiempo completoJoin Proceti, We're a leading company in LATAM, being an important provider of IT Services in different areas, mainly for SAP Services, Software Solutions, Advanced Analytics and IT Industry. We're currently looking for a SAP Opentext Consultant, with the following knowledge. Skills +3 yrs of experience with Oracle EPM Cloud Products and Solutions (PBCS,...
-
IT Support Specialist
hace 2 días
Nuevo Laredo, Tamaulipas, México Buckland A tiempo completoJob OverviewBuckland, a leading provider of global trade solutions, is seeking an experienced IT Support Specialist to join our team. As a key member of our infrastructure team, you will be responsible for managing and overseeing invoice distribution, providing front-line support via ticketing systems, phone or in-person, and ensuring the smooth operation of...
-
Celestica Inc. | 08
hace 2 semanas
nuevo león, México Celestica Inc. A tiempo completoGeneral Overview Functional Area: Supply Chain Management (SCM)Career Stream: Purchasing(SCM_PUR)Role: Specialist (SPE)Job Title: Buying Specialist SourcingJob Code: SPE-SCM-BYSJob Level: Level 08Direct/Indirect Indicator: Indirect Summary Detailed Description Physical Demands Typical Experience Typical Education Notes This job description is not...
-
Técnico de Soporte Informático
hace 3 semanas
León de los Aldama, Guanajuato, México Disc It Business Solutions A tiempo completoDisc It Business SolutionsResumen del puesto:Somos una empresa líder en soluciones empresariales y estamos buscando un Técnico de Soporte Informático para unirse a nuestro equipo.Descripción del trabajo:Nuestro Técnico de Soporte Informático será responsable de proporcionar soporte técnico a usuarios finales, instalar y mantener equipos de cómputo y...
-
Gerente de Canales Ti Proveedor de Soluciones
hace 3 semanas
León de los Aldama, Guanajuato, México Reclutamiento It A tiempo completoReclutamiento IT busca a un Gerente de CanalesEn Reclutamiento IT, estamos comprometidos con la innovación y el crecimiento. Buscamos a un profesional experimentado en desarrollo de canales para unirse a nuestro equipo en León, Guanajuato.Sobre la Vacante:El Gerente de Canales será responsable de diseñar estrategias para generar demanda, posicionamiento...
-
Business Solutions Supporting Functions
hace 2 meses
nuevo león, México The HEINEKEN Company A tiempo completoHEINEKEN MÉXICO represents the brewing group with the longest tradition in Mexico since its founding in 1890, with a team in Mexico of more than 18,000 employees. Our company values include bringing fun to the lives of our consumers and collaborators by promoting our products responsibly and fostering an environment where people can fully unlock their full...
-
Gerente De Canales Productor de Ventas Senior
hace 3 semanas
León de los Aldama, Guanajuato, México Reclutamiento It A tiempo completo¿Qué es este puesto? Buscamos un Gerente de Canales para que diseñe estrategias con nuestro equipo de LATAM para generar demanda, posicionar la marca y proyectos especiales para clientes finales. Cualidades del candidato El candidato ideal debe tener 3 a 4 años de experiencia en desarrollo de canales para distribución y posicionamiento de...
-
nuevo león, México Celestica A tiempo completoReq ID: 123921Remote Position: NoRegion: AmericasCountry: MexicoState/Province: Nuevo LeonCity: Apodaca General Overview Functional Area: Supply Chain Management (SCM)Career Stream: Purchasing (SCM_PUR)Role: Specialist (SPE)Job Title: Buying Specialist SourcingJob Code: SPE-SCM-BYSJob Level: Level 08Direct/Indirect Indicator: Indirect Summary This job...
