Allstate Roadside Services Sr Cons Ii
hace 3 días
Job SummaryThe Sr Consultant provides accurate long range forecasts and staffing models to optimize customer experience and business needs. Fully support service level agreements across various clients, products, and programs. The operation is 24x7x365.Key Responsibilities- Provide accurate volume forecasting models at 30, 60, 90 day intervals (45 day lock) based upon business momentum and reflect anticipated volume fluctuations. This includes a global and site appropriate forecast model including assessment of business capacity and training needs, and making recommendations to ensure an overall optimized environment.- Must accommodate varying servicing models based upon client specification, call type, and technology suite- Secure proper staffing globally and at site/client levels through ongoing and interactive communication- Lead the analysis and implementation of service recovery in support of client needs, financial targets, and process optimization- Participate in business continuity planning from a planning perspective including balancing redundancy needs, etc.- Provide timely and accurate reporting to internal and external clients. Meet client based reporting needs as specified.Knowledge/Skills/Abilities/Experience- 3-5 years call center management experience in a large (+ 1MM annual contacts) environment and the ability to demonstrate core skills in planning and forecasting delivery- Working knowledge of Avaya CMS/CentreVu and Business Objects desired- Ability to execute multiple priorities in a diversified growth based business model- Strong verbal and written communication skillsLevel Guide: Please refer to the Allstate Level Guide on MyHR KnowledgeRegular, predictable attendance is an essential function of this job.Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.
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Allstate Roadside Services Sr Cons Ii
hace 5 días
Tijuana, México Integon Service Co. A tiempo completoJob Summary The Sr Consultant provides accurate long range forecasts and staffing models to optimize customer experience and business needs. Fully support service level agreements across various clients, products, and programs. The operation is 24x7x365. Key Responsibilities - Provide accurate volume forecasting models at 30, 60, 90 day intervals (45 day...
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Ars-traffic Sr Cons Ii
hace 3 días
Tijuana, México Integon Service Co. A tiempo completoJob Summary:The Local Network Lead provides support to the Assistance Center Provider Acquisition Teams and is responsible for determining the best solution for complex rescues when the initial in-network provider search process is unsuccessful. This role serves as an escalation contact for provider acquisition team members and team leads within the...
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Ars-traffic Sr Cons Ii
hace 5 días
Tijuana, México Integon Service Co. A tiempo completoJob Summary: The Local Network Lead provides support to the Assistance Center Provider Acquisition Teams and is responsible for determining the best solution for complex rescues when the initial in-network provider search process is unsuccessful. This role serves as an escalation contact for provider acquisition team members and team leads within the...
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Customer Service Associate Ii
hace 2 semanas
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
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Roadside Rescue Advisor
hace 3 semanas
Tijuana, México Integon A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
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Leader Associate Team Lead Ii
hace 3 semanas
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
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Loss Drafts Team Lead II
hace 4 semanas
Tijuana, México Allstate Northern Ireland Limited A tiempo completoLoss Drafts Team Lead II (Sr. Supervisor) page is loaded## Loss Drafts Team Lead II (Sr. Supervisor)remote type: Hybridlocations: National General Tijuanatime type: Full timeposted on: Posted Todayjob requisition id: R24577Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our...
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Leader Associate Team Lead Ii
hace 1 semana
Tijuana, México Allstate A tiempo completoAt Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...
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Recruitment Marketing and Branding Sr. Analyst
hace 3 semanas
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
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Loss Drafts Team Lead II
hace 4 semanas
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...
