Patient Care Lead
hace 2 semanas
The **Patient Care Lead (PCL) **will Lead and manage the Patient Care Team in implementing and managing drug access program(s) in the region, as well as providing operational guidance for access program(s) in the region upon request. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based**Duties and Responsibilities**- Effectively managing the Patient Care Team in managing a drug access program(s) by liaising with hospitals, and pharmacies, and patients- Liaise with Axios Regional and HQ Teams as needed- Ensure eligibility criteria for the different programs are being respected- Ensure all processes are conducted in accordance with Axios SOPPs- Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines- Collaborate with the Axios team to pre-empt challenges and ensure continuous improvement of Axios operations- Ensure that current patients receive their drugs quickly and efficiently- Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program- Maintain and update electronic program files, including patient and quality assurance data- PV reporting and reconciliation- Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data- Conduct administrative duties for the office**Relationships**- Work closely with program team members- Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff**Special Skills and Knowledge**- Knowledge of the regions health system- Approachability and willingness to provide excellent services- Initiative and drive- Diplomatic skills- Team Player- Good verbal and written communication skills- Results driven- Good organisational and coordination skills- Ability to work autonomously- Methodical with ability to deliver timely results- Self-starter with strong individual drive, attention to detail, resourcefulness, and task ownership- Ability to work in a challenging, fast-paced environment- Proficiency in standard computer software (word-processing, excel, PowerPoint presentations, databases) and the internet- Excellent command of both spoken and written Arabic and English**Competencies**- Initiative- Technical skills- Presentation skills- Concern for order and quality- Adaptability and flexibility**Educational Background and Experience**- A degree in Scientific or Healthcare related degree- 1 to 2 years working experience in a healthcare or scientific field or NGO is ideal- Good command of both spoken and written English- Experience in data monitoring and management is an advantage- Experience coordinating and handling logistics/supply chain is a plus- Experience in customer service management is a plus- In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also an advantage**Job Circumstances**- The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region- Flexibility in ability to travel as well as working hours is essential
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Patient Care
hace 3 semanas
Ciudad de México Axios International A tiempo completo**Position: Patient Care (Mexico City)****Position Purpose**As **Patient Care you **will assist the Patient Care Leader in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based**Duties and...
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Patient Care Coordinator
hace 1 semana
Ciudad de México, Ciudad de México Pearl A tiempo completoDepartment: Customer Service and Client RelationsWork Arrangement: RemoteJob Type: Independent Contractor, Full TimeWork Schedule: US Time Zone (expected to be flexible with the client's preference)Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skillsAbout Pearl TalentPearl works with the top...
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Patient Care Coordinator
hace 1 semana
Ciudad de México, Ciudad de México Pearl A tiempo completoDepartment: Customer Service and Client RelationsWork Arrangement: RemoteJob Type: Independent Contractor, Full TimeWork Schedule: US Time Zone (expected to be flexible with the client's preference)Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skillsAbout Pearl TalentPearl works with the top...
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Patient Care Coordinator
hace 1 semana
Ciudad de México, Ciudad de México Pearl A tiempo completoWork Arrangement: Fully RemoteJob Type: Independent Contractor, Full-timeWork Schedule: 40 hours per week, US time zonesLocations:• Philippines• LATAM (Mexico, Colombia, Argentina, Brazil)• Other remote regions with strong English communication skillsAbout Pearl TalentPearl works with the top 1% of candidates from around the world and connects them...
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Patient Care Specialist
hace 6 días
Edo. de México Asher Med A tiempo completo**About the Role** This Role Isn't for Everyone - And That's the Point We're not looking for someone who just answers messages. We're looking for someone who cares deeply about people and is willing to go the extra mile to make sure our patients feel seen, heard, and supported through their medical weight loss journey. This is for the person who loves...
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Patient Care Coordinator
hace 1 semana
Ciudad de México, Ciudad de México Pearl A tiempo completoWork Arrangement: Fully RemoteJob Type: Independent Contractor, Full-timeWork Schedule: 40 hours per week, US time zonesLocations: • Philippines • LATAM (Mexico, Colombia, Argentina, Brazil) • Other remote regions with strong English communication skillsAbout Pearl TalentPearl works with the top 1% of candidates from around the world and connects them...
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Customer Service
hace 2 semanas
Ciudad de México Agencia de Reclutamiento TRES R A tiempo completo¡Únete a nuestra familia como Ejecutivo PCC Bilingüe (Patient Care Center)!**¿Qué necesitas para aplicar?**- ** Nível de inglés avanzado (B2-C1), tanto hablado como escrito.**:- 2+ años de experiência en atención a clientes (call center, customer care, área médica o similar).- Deseable: experiência en el sector salud.- Manejo de Office y...
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Customer Service
hace 2 semanas
Ciudad de México Agencia de Reclutamiento TRES R A tiempo completo¡Únete a nuestra familia como Ejecutivo PCC Bilingüe (Patient Care Center)! **¿Qué necesitas para aplicar?** - ** Nível de inglés avanzado (B2-C1), tanto hablado como escrito.**: - 2+ años de experiência en atención a clientes (call center, customer care, área médica o similar). - Deseable: experiência en el sector salud. - Manejo de Office y...
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Customer Service
hace 7 horas
Ciudad de México Agencia de Reclutamiento TRES R A tiempo completo¡Únete a nuestra familia como Ejecutivo PCC Bilingüe (Patient Care Center)!**¿Qué necesitas para aplicar?**- ** Nível de inglés avanzado (B2-C1), tanto hablado como escrito.**:- 2+ años de experiência en atención a clientes (call center, customer care, área médica o similar).- Deseable: experiência en el sector salud.- Manejo de Office y...
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Patient Care Center Agent
hace 2 días
Ciudad de México Agencia de Reclutamiento TRES R A tiempo completo**¡Estamos buscando**:Ejecutivo PCC Bilingüe (Patient Care Center)** apasionado por el servicio al cliente y el bienestar de los pacientes!**: ¿Hablas inglés a nível avanzado, tienes experiência en atención al cliente y te interesa el sector salud? ¡Queremos conocerte! ***Requisitos**: - Nível de inglés C1-C2 (conversación y escritura...
