Supervisor Contact Center

hace 4 días

Chihuahua, México BANKAOOL A tiempo completo

Garantizar una experiência excepcional para los clientes del Contact Center, mediante la supervisión, coordinación y mejora continua de la calidad en las interacciones, el cumplimiento de estándares de servicio y la implementación de estrategias orientadas a la satisfacción y lealtad del cliente.Funciones y Tareas:- Monitorear y guiar al equipo de agentes en tiempo real para asegurar la calidad y eficiencia en las interacciones.- Asegurar que cada interacción esté alineada con los estándares de experiência definidos por la empresa.- Analizar retroalimentación de clientes y encuestas de satisfacción para detectar áreas de mejora.- Dar seguimiento al desempeño individual y grupal, proporcionando retroalimentación constructiva.- Coordinar entrenamientos, refrescamientos y capacitaciones específicas para mejorar habilidades de servicio y manejo de clientes.- Colaborar con el área de QA y WFM para optimizar flujos de trabajo y mantener altos níveles de calidad.- Documentar hallazgos, generar reportes y proponer mejoras en procesos y políticas.- Facilitar la comunicación entre agentes, supervisores, áreas de soporte técnico, QA y WFM.

  • Contact Center Supervisor

    hace 5 días

    Chihuahua, México Datamark, Inc. A tiempo completo

    DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and...

  • Contact Center Supervisor

    hace 7 días

    Chihuahua, México Datamark, Inc. A tiempo completo

    DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and...

  • Contact Center Supervisor

    hace 2 semanas

    Chihuahua, Chihuahua, México DATAMARK, Inc. A tiempo completo

    DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and...

  • Contact Center Supervisor

    hace 2 semanas

    Chihuahua, Chihuahua, México Datamark, Inc. A tiempo completo

    DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and...

  • Multilingual Contact Center Supervisor — Lead

    hace 5 días

    Chihuahua, México Datamark, Inc. A tiempo completo

    A leading business process outsourcing firm in Chihuahua is seeking an experienced Contact Center Supervisor to lead the Customer Services team. The role involves overseeing representatives, monitoring performance, and implementing best practices. Candidates should have experience in a contact center, supervisory experience, and fluency in at least two...

  • Coordinador senior de contact center

    hace 1 día

    Chihuahua, México Fundación Marie Stopes México, A. C A tiempo completo

    En Fundación Marie Stopes trabajamos por el derecho de mujeres y hombres a decidir sobre su salud sexual y reproductiva. Buscamos un/a Coordinador Senior de Contact Center que será un líder r operativo con fuerte enfoque en personas y procesos , dominio de la plataforma Genesys y capacidad para mantener la operación estable, eficiente y orientada a la...

  • Contact Center Manager

    hace 5 días

    Chihuahua, México Datamark, Inc. A tiempo completo

    DATAMARK, Inc. is seeking an experienced and dynamic Contact Center Manager to lead our BPO contact center operation. The ideal candidate will oversee all aspects of operations, ensuring that we deliver the highest level of customer service while achieving our organizational goals. The Contact Center Manager will be responsible for managing staff, optimizing...

  • Contact Center Manager

    hace 7 días

    Chihuahua, México Datamark, Inc. A tiempo completo

    DATAMARK, Inc. is seeking an experienced and dynamic Contact Center Manager to lead our BPO contact center operation. The ideal candidate will oversee all aspects of operations, ensuring that we deliver the highest level of customer service while achieving our organizational goals. The Contact Center Manager will be responsible for managing staff, optimizing...

  • Trainer - Contact Center

    hace 5 días

    Chihuahua, México Datamark, Inc. A tiempo completo

    DATAMARK, Inc. is looking for an enthusiastic and experienced Trainer for our Contact Center. In this pivotal role, you will be responsible for developing, implementing, and overseeing training programs tailored for our contact center representatives. Your goal will be to enhance the skills of the team, ensuring that they provide exceptional customer service...

  • Supervisor de operaciones

    hace 1 día

    Chihuahua, México Skala A tiempo completo

    Supervisor/a de Operaciones – Call CenterEn Skala, somos una consultora especializada en conectar talento y cultura. Hoy acompañamos a una empresa del sector Contact Center, en pleno crecimiento y expansión, en la búsqueda de su próximo Supervisor de Operaciones, una persona apasionada por el liderazgo, la mejora continua y la excelencia en el servicio...