Customer Service Manager

hace 5 días


Ciudad Juárez, México Electro Componentes de México S.A. de C.V. A tiempo completo

**Key Responsibilities**:- Drive customer service team to ensure excellence trough on-time / in-full delivery, synchronized supply chain from customer service to operations, efficient and effective communication with key stakeholders.- Ensure order change demand trends to propose data driven solution- Manage customer escalations and propose strategy for effective resolution- Ensure highest service is provided to our customers, communicating proactively and managing on time deliveries.**Position Scope**:- Covers broad set of markets: Agriculture & Construction, Material Handling, Industrial Machinery, Commercial Electric Vehicles, etc.**Experience & Education**:- Bachelor's degree in Business Administration or related field required- 10+ years of experience leading customer service teams in manufacturing- 10+ years of experience navigating, leading and achieving high performance in highly complex and fast-moving environments**Knowledge, Skills & Abilities**:- Fully fluent in english and spanish- Robust customer-facing and effective communication at all levels- Exceptional problem-solving skills especially in difficult situations- Ability to ramp up quickly on new IT tools and processes- Mastery of Microsoft Office, knowledge of BPCS highly recommendedTipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: $1.00 - $2.00 al mesEscolaridad:- Bachillerato terminado (Obligatorio)Experiência:- Posicion similar : 3 años (Obligatorio)- Customer Service: 10 años (Obligatorio)Idioma:- English level advanced (Obligatorio)Lugar de trabajo: Empleo presencial



  • Benito Juárez, México People Hackers A tiempo completo

    **Vacante para la empresa People Hackers en Benito Juárez, Ciudad de México**: **Quienes Somos** - Socios estratégicos de una de las compañías de telecomunicaciones más importantes en el mundo, con presencia en España, México y Latam, desarrollamos soluciones digitales innovadoras, cuidamos de quienes laboran con nosotros, ofrecemos estabilidad,...


  • Ciudad Juárez, Chih., México Electro Componentes de Mexico S.A. de C.V. A tiempo completo USD24,000 - USD48,000 al año

    Key Responsibilities:Drive customer service team to ensure excellence trough on-time / in-full delivery, synchronized supply chain from customer service to operations, efficient and effective communication with key stakeholders.Ensure order change demand trends to propose data driven solutionManage customer escalations and propose strategy for effective...


  • Ciudad de México, Ciudad de México Innomotics A tiempo completo $800,000 - $1,200,000 al año

    We are looking for a Customer Services Manager to join our team at Innomotics. The Industry-Leader of Motors and Drives Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world's most essential industries. Today, we are bringing the...

  • Customer Service

    hace 3 días


    Ciudad Juárez, Chih., México American International Border Logistics A tiempo completo

    ¡Únete a nuestro equipo en AIBL! Estamos **Solicitando: Customer Service**: **Requisitos**: - Ingles conversacionales. - Actitud proactiva y enérgica. - Con o sin experiência en logística. - Experiência previa en Customer Service. - Disponibilidad para trabajar en el 2° turno. **Descripción del Puesto**: En AIBL, valoramos la excelencia en el...

  • Customer Service Manager

    hace 1 semana


    Ciudad de México Du Xiaoman Technology A tiempo completo

    Responsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...

  • Customer Service Manager

    hace 1 semana


    Ciudad de México Du Xiaoman Technology A tiempo completo

    Responsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...

  • Customer Service Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Univar Solutions A tiempo completo $1,200,000 - $2,400,000 al año

    A Place Where People Matter.  Start your career journey with Univar Solutions  Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. The Customer Service Manager is responsible for overseeing the day-to-day operations of the customer service department. This role ensures customer inquiries,...

  • Customer Service Manager

    hace 2 semanas


    Ciudad de México Reach International Consulting A tiempo completo

    **We are seeking to recruit an experienced customer service manager having previously worked for loan-lenders, credit providers or debt collection agencies in Mexico.** **Key Deliverables** - Working closely with HQ in establishing annual targets and ensuring the delivery of KPIs. - Team management of telephone/online based customer advisors, ensuring the...


  • Ciudad de México Avantor A tiempo completo

    **The**Opportunity**: Provide supervision and technical assistance to customer service team to attain departmental and organizational goals. Ensure customer complaints are resolved in a professional manner. Determine work procedures, work schedules, and workflow for customer service staff. Monitor business and process metrics to measure and manage customer...

  • Customer Service Lead

    hace 1 semana


    Ciudad de México albo A tiempo completo

    The role. The Customer Service Lead in albo is in charge of 1) consistently delivering and improving the company’s service proposition (ultimately customer’s experience), 2) directly managing a customer service specialists team, and 3) delivering the best service consistently. Reports to: Customer Service Manager. Direct reports: Customer Service...