Technical Account Advisor

Supply Buyer (customer service, materials buy, inventory & capacity) Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally. We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours? One of the pillars of our North American division is spread across four different sites in Mexico where a blend of manufacturing and fabrication occurs. At each location we pride ourselves on exemplary safety and employee-first standards, as we pioneer production processes to be best in class. It is our focus on quality and growth that makes us an employer of choice and helps us maintain our culture of excellence. Position Overview Reports to the Supply Planning Lead, and is responsible for the initiation, management, and coordination of supply requirements, materials, inventory plans, and capacity for Hunter Douglas. This position provides planning input for business issues involving capacity, materials, and customer service. The position also provides support via problem-solving and project initiation for several planning constraints as they are identified and prioritized. What you’ll do Develop and coordinate on production plans to support the business plans of the HD manufacturing location while minimizing inventories, operating expenses, and ensuring optimal customer service performance. Collaborate with Supply/Production Planners on the inventory management requirements for materials. This incorporates setting the inventory targets and safety stock levels; managing inventory mix to achieve working capital and customer service objectives; leading obsolete and slow-moving management process; fully participating in the activities required to drive longer term inventory reductions and optimization. Support the S&OE process through timely and accurate production plans and material needs. Collaborate with Supply/Production Planners and support the development of the monthly Supply Reviews. Recommend capacity changes, location, and timing when appropriate and advise production, inventory, and distribution consequences of alternative sales plans. Recommend actions when production, materials, and customer service imbalances exist. Provide a logistics perspective on business issues that are not necessarily identified in the principal accountabilities. Contribute as a planning team member in various situations, projects and activities not included in other principal accountabilities and to assist in the accomplishment of established objectives. Maintain effective communications with team leaders and other key stakeholders in a manner that is timely, complete, concise, and responsive. All other duties as assigned Who you are Bachelor’s Degree or higher. A minimum of 2+ years of Logistics, Operations/Manufacturing, or relevant supply chain experience is required. Demonstrated understanding of the End to End Supply Chain flow and interdependencies across functions is required. An entrepreneurial self-starter with strong analytical skills, oral and written communication skills, and the ability to partner and communicate across functional levels is required. Ability to manage projects and embrace change. MS Office proficiency, specifically with Excel and PowerPoint is required. SAP/IBP knowledge is required. APICS certification a plus; not required. Experience with Six Sigma/Process Excellence tools, training and/or certification. What’s in it for you Competitive compensation package including annual bonus Generous benefits package including major medical expenses and life insurance Christmas bonus Food vouchers and cafeteria service Savings fund A company culture that prioritizes internal development Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential. Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. Qualifications Required Minimum 3 years of experience in OEM customer service positions (manufacturing environment) International Business Administration degree or equivalent Strong proficiency in Microsoft Office (Emphasis on Excel at an intermediate level) Advanced knowledge in the use of ERP (SAP S4/HANA preferably) Bilingual (Strong ability to write, translate, listen and speak in English). Formal and professional in dealing with internal customers. Ability to understand customer documents, product catalogs, promotions, manuals, instructions, requirements, etc. Summary of Job Duties Responsibilities for this role include providing superior customer service in both English and Spanish to National and International accounts in all OEM markets. Coordinating the order-management process from placement of orders through shipment by performing the following duties: Processing customer orders and requests through a highly technical environment of EDI as well as manual order entry. Coordinating customer requirements and logistics with the production facilities to ensure correct and timely delivery. Frequent contact with production plants and distribution centers to coordinate scheduling and order fulfillment. Handling and resolving customer complaints which includes taking responsibility for solving customer problems by either providing the information directly or getting the customer to the correct person who can. Provide delivery information regarding availability, scheduling, managing back orders, and tracking shipments. Provide cross reference part number information for basic products and when further assistance is required, coordinate communication between the customer and other technical resources. Facilitate customers through the organization - “One Face to the Customer.” Provide all needed response and communication directly to the customer either via own knowledge base or obtained from other pertinent support areas. Maintain appropriate customer files/documentation. High volume email and telephone communications. Process, maintain and adhere to all relevant IATF 16949/ISO 9001 Quality Documents including procedures, work instructions, customer specific requirements and routing instructions in DMS. Process returns, issue timely credit/debit transactions. Function as a team member with other Customer Service personnel to assure smooth operation of the department and promote continuous improvement. Support achievement of departmental, facility and corporate KPIs. #J-18808-Ljbffr