Concierge Blue Box Café

**Position Overview**The Lounge Host’s mission is to create exceptional client experiences by offering and delivering exceptional hospitality service in the industry and upholding the Tiffany Cultural Values.**Key Accountabilities****Create and coordinate exceptional client experiences & hospitality**:- Deliver exceptional attention to the client upon the start of their Tiffany journey and ensure outstanding hospitality throughout their visit- Anticipate clients’ needs by learning their preferences and partnering with client advisors to serve food and beverages choices based on client’s preferences.- Prepare and serve petits fours, hot and cold drinks such as coffee, tea, and specialty beverages- Manage and maintain bar/lounge inventory.- Supervise any non-permanent waitstaff, as needed.- Describe menu items to clients/guests, taking orders and servicing them.- Supervise operationally the areas dedicated to hospitality.- Ensure permanent readiness of these spaces, equipment and supplies to accommodate with any unexpected request.- Help to place orders, receive, and distribute necessary supplies- Assist the team with various activities to facilitate seamless and elevated client experiences during appointments- Perform all duties with discretion, professionalism, and a pleasant demeanor**Optimize The Environment**- Responsible for the general upkeep and appearance of the store hospitality related aspects and areas with Hospitality Coordinator.- Coordinate hospitality supply inventory including replenishment needs, order processing, and optimal storage organization- Effectively communicate and take initiative when cleaning is required, before and after selling appointments- Maintain a clean and organized hospitality areas- Clean and sanitizing work areas, utensils and equipment, service and seating areas. Keep up-to-date on all safety and hygiene policies.- Assist with special projects and events as needed**Develop Industry And Knowledge**- Develop understanding and knowledge of the store and products to convey Tiffany heritage and values- Engage clients through ability to story tell and share key facts and historical/brand focused stories- Understand and comply with security and operational procedures- Remain current on all industry news and the local/global competition to effectively coordinate boutique business- Share and collaborate best practices**Be an Ambassador**- Uphold Tiffany cultural values with ability to project an approachable and professional image in personal appearance, manner, and demeanor- Always contribute to a positive and productive environment and create a highly collaborative network**Industry Experience**- At least two years of experience as a bartender, waiter or similar role in the hospitality industry- Previous experience in luxury retail or service industry is a plus**Technical Skills & Abilities**- Excellent computer skills and use of technology- Additional language skills are a plus.**Personal Skills**- Exceptional verbal and interpersonal communication skills- Strong understanding and commitment for highest client service standards and priorities- Ability to work retail store hours as necessary, including nights, weekends and holidays.- Ability to travel for special events and trainings as needed- Ability to work in a fast-paced, evolving environment- Organized and detail oriented- Flexibility to perform different tasks based on day-to-day business needs.- Experience in luxury hospitality industries; restaurant, hotel, retail, security- Ability to work with VIP Clients- Organizational and time management skills- Entrepreneurial, flexible and independent- Possess strong commitment to fostering a team environment and collaboration- Strong sense of urgency- Must have authorization to work in the United States or in the country where the position is based- Ability to handle sensitive matters with efficiency and discretion- Excellent organizational and interpersonal communication skills are required**Education**- Preferred associate’s or bachelor’s degree in hotel management