Learning Management System Administrator

hace 3 semanas

Tijuana, México Confie - (cuenta madre 2020) A tiempo completo

**Summary**:The Learning Management System (LMS) Administrator will be responsible for delivering an outstanding user experience for our team members within the LMS.The role incorporates technical, interpersonal, and research skills with a foundation of attention to detail and organizational capabilities. The LMS Admin must take charge of the content distribution structure and strategy in support of our learning initiatives, as well as be engaged in optimizing the features and functionality of the system and related platforms.**Job responsibilities**:**1) Configuration and Maintenance**- Manage platform configuration for courses, resources, certificates, catalogs, etc.- Upload and maintain content files and materials- Test courses (prior to publishing and as part of regular audits) to ensure functionality- Ensure system scalability and stability by developing and enforcing standards, processes, workflows for administrators and end users- Monitor employee data integration with systems such as ServiceNow, UltiPro, and other HR platforms- Achieve and maintain a detailed understanding of employee team structures for efficient group assignments within the LMS- Research and lead implementation of available LMS features to enhance knowledge transfer, learner experience, and engagement**2) Troubleshooting**- Provide Tier 1 and 2 support for user-submitted support tickets, and identify, record, and communicate scalable solutions- Research and resolve LMS functionality and technical issues in partnership with internal and external support teams when necessary**3) Reporting**- Keep record and reports of content updates, course versions and assignment schedules- Provide reporting (regularly scheduled and on demand) to relevant stakeholders reflecting course completion, user behaviors, assessment results, etc.**4) Support**- Develop and maintain process documentation for end users and admin partners**What are we looking for?****Required**:- 1-3 years of experience with Learning Management Systems (LMS)- High school diploma**Specialized Knowledge**:- Experience with support/helpdesk ticketing systems (ServiceNow)- Working knowledge of HTML and API or middleware integration- Understanding of eLearning standards including Shareable Content Object Reference Model (SCORM) compliance**Language Level**:- Advance English level**What can Seguros Confie offer you?**- Engaging and supportive work environment. That is how we were voted as the “Best Call Center in Tijuana” for 2021- Being part of a team where you can balance your personal and professional life. We've created a great environment for our team members to experience a healthy work-life balance.- Employee engagement events- Perks and discounts- All employees at Seguros Confie can ask for three extra paid days off after their first 90 days with us- Private Health Insurance and more- All law benefits**Visit our web sites

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