ServiceNow ITOM Architect

Technology|Infra_ToolAdministration-ITSM|ServiceNow-ITOM

Company

Requisition ID: 125076BR

Infosys is seeking ServiceNow ITOM Architect . This role requires close partnership and collaboration with Executive Stakeholders, Business Stakeholders, and Subject Matter Experts. Essential Job Duties include working on complex ServiceNow deployments aligned to industry best practices and translating functional & technical requirements into implementation work packages.

Required Qualifications:

• At least 10 years of development, configuration, and integration experience in building solutions on the ServiceNow platform.
• Design, configure, and deploy ServiceNow ITOM modules leveraging industry best practices and standards.
• Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas.
• Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out-of-the-box functionality.
• Contribute to internal artifacts and deliverables to ensure they meet solution requirements.
• Prepare and maintain technical specifications and documents, architecture diagrams, system documentation, and manuals.
• Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts.
• Maintain instance integrity & security based on ServiceNow best practices.
• Provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line.
• Contribute to the sizing and scoping of product line projects for ServiceNow - ITOM.
• Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.
• Good knowledge of ServiceNow CMDB and CSDM data model.
• Understands Discovery scheduling and potential network impacts.
• Experience with net-new implementations of Discovery, Event Management, and Service Mapping; can relay best practices to clients.
• Understands CMDB relationships and hierarchy, experience in CMDB Health dashboard configuration, and with CMDB remediation including duplicate and stale CI items.
• Understanding of the Identification and Reconciliation engine.
• Understanding of platform security and integration best practices.
• Understanding the concepts of AIOps and HLA, AL/ML, and Regex.
• Preferred certifications: ServiceNow CIS-Discovery, ServiceNow CIS-Service Mapping.
• Good knowledge on custom discovery – Akamai, APIGee, Kong, Rancher Kubernetes, NGINX, Cassandra, Yugabyte, Redis, Kafka, MongoDB, Netezza, etc.
• Lead requirements gathering workshops with internal business stakeholders to provide technical guidance and assist with capturing all necessary business, functional, and technical requirements necessary to design and implement the solution.
• Oversee developers' work, and own overall quality and delivery of development.
• Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required.
• Work collaboratively with the ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges.
• Proven success on projects with large-scale deployments; understanding of infra domain life-cycle management.
• Capable of executing hands-on development for stories that cannot be delegated.
• Ability to develop high-level design documents addressing the business, infrastructure, security, support, and operational needs of a solution.
• Good knowledge of multi-data center deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware, and database/storage).
• Good knowledge of ServiceNow CMDB CSDM data model.
• Experience with Java, HTML, JavaScript, LDAP/Active Directory, networking, and database administration.
• Working knowledge of configuration management tools, methods, and processes.
• Basic knowledge and awareness of various other modules like ITSM.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Equal Employment Opportunity
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.