Service Desk Manager

hace 4 semanas

Puebla, México ExactlyIT A tiempo completo

**_Puebla_****_, _****_Mexico_****_ _****Service Desk Manager is responsible for providing quality and efficient customer service experience to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. Additionally, the position is responsible for assisting the manager with development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs.**General Accountabilities**- **Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner and meet all monthly customer Service Level Agreements.**:- ** Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.**:- ** Provides statistical and performance feedback and coaching on a regular basis to each team member.**:- ** Writes and administers performance reviews for skill improvement.**:- ** Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.**:- ** Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.**:- ** Ensures employees have appropriate training and other resources to perform their jobs.**:- ** Addresses disciplinary and/or performance problems according to company policy.**:**Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.**:**Job Qualifications****Education**:- ** Bachelor’s degree in Computer Science or related field**:- ** ITSM certification preferred, ITSM foundation training required.**:**Experience: 3-5 years of Customer Service and/or Team Lead experience.**:**Skills**:**- **Excellent verbal and written communication.**- **Excellent meeting facilitation skills, including teleconference and web conference.**- **Excellent project management and time management skills.**- **Ability to work creatively and analytically in a problem-solving environment.**- **Good performance management skills including feedback techniques.**- **Proficient in Microsoft Office product suite.**- **Fluent English language skills required.*****:**Benefits**:Healthcare, dental, life insurance, savings fund, Christmas bonus, grocery bonus, annual bonus**PTOs**:Vacation, Sick, Holiday, and paid leaves**Save on commute**:Paid office parking**Discount Programs**:Medical related discounts**Prime location**:In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by**Sponsored Events**:Team social events, Holiday dinner**Sport Activity**:Join your colleagues in various sport activities in the area**Eat & Drink**:Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge

  • Service Desk

    hace 3 semanas

    Puebla, México Pellera Technologies Mexico A tiempo completo

    The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...

  • Service Desk

    hace 3 semanas

    Puebla, México Pellera Technologies Mexico A tiempo completo

    The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...

  • Service Desk Manager

    hace 6 días

    Puebla, México Exactlyit A tiempo completo

    Service Desk Manager Exactlyit•Puebla (de los Angeles), México Descripción del trabajo Puebla, Mexico Service Desk Manager es responsable de proporcionar una experiencia de servicio al cliente de calidad y eficiente a los clientes a través de la gestión diaria de un equipo de empleados que incluye contratación, motivación, reconocimiento y...

  • Service Desk Manager

    hace 3 semanas

    Puebla, México ExactlyIT A tiempo completo

    **_Puebla_**_, _**_Mexico_**_- ****Service Desk Manager is responsible for providing quality and efficient customer service experience to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. Additionally, the position is responsible for...

  • Service Desk

    hace 3 semanas

    Puebla de Zaragoza, Pue., México Pellera Technologies Mexico A tiempo completo

    The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...

  • Service Desk

    hace 3 semanas

    Puebla, Venustiano Carranza, D.F., México Pellera Technologies Mexico A tiempo completo

    The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...

  • Junior IT Service Desk Specialist

    hace 4 días

    Puebla, México The Scotts Miracle-Gro Company A tiempo completo

    A leading horticultural company in Puebla, Mexico is looking for an IT Service Desk Agent I to provide frontline technical support. This role involves troubleshooting hardware and software issues, managing incidents, and ensuring user satisfaction. Candidates should have a high school diploma and basic troubleshooting skills, with experience in an IT service...

  • Healthcare - Clinical Service Desk / Helpdesk

    hace 6 días

    Puebla, México Ntt Data A tiempo completo

    Descripción del trabajo We are currently seeking a Helpdesk Associate to join our Clinical Service Desk team. This position will have the opportunity to work from home / remote from your home office located within Mexico. Job Responsibilities This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer...

  • Healthcare - Clinical Service Desk / Helpdesk

    hace 3 semanas

    Puebla, México NTT DATA A tiempo completo

    **Req ID**: We are currently seeking a**Helpdesk Associate**to join ourClinical Service Deskteam. This position will have the opportunity to work from home / remote from your home office located within Mexico.**Job Responsibilities Include**:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer...

  • Service Desk Agent

    hace 3 semanas

    Puebla, México ExactlyIT A tiempo completo

    The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.**General Accountabilities**- Maintains daily communication with the team and hits productivity standards.- Responds to High and...