09 - Senior Specialist, IT Infrastructure
hace 3 semanas
Location: Monterrey, NLE, MX
Functional Area: Information Technology (ITM)
Career Stream: IT Infrastructure (INFR)
Role: Senior Specialist (SSP)
Job Title: Senior Specialist, IT Infrastructure
Job Code: SSP-ITM-INFR
Job Level: Band 9
Direct/Indirect Indicator: Indirect
The Senior Specialist, IT Infrastructure will install, maintain, upgrade, and continuously improve the site network operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the network operating environments; responding to incidents; problems, planning for growth, deployment of new technologies as well as design, install, configure, maintain and perform testing of Network Operating systems (IOS, Firmware, and Software), networks, and related utilities and hardware. The successful candidate will manage and maintain network devices on the customer premises and will be expected to work to several key performance indicators: SLA targets, capacity management and customer visits/communications.
Detailed DescriptionPerforms tasks such as, but not limited to, the following:
- Provide technical support and perform maintenance
- Install, maintain and configure network hardware and equipment, routers, switches, wireless access point (WAP), and SDWAN devices.
- Manage, monitor, and support various network devices (Cisco, Open source Network device, Aruba SDWAN, Wireless, firewalls and NAC)
- Documenting processes and monitoring network performance metrics.
- Explore new solutions, enhancements and opportunities for continuous improvement, projects and more
- Perform the acquisition, provisioning and decommissioning of related equipment, software and services
- Formally document change requests and manage the changes
- Manage external service providers
- Foster and develop a trusting relationship with the customer as well as internal resources, and be the customer advocate
- 7 to 10 years of related experience. Experience in similar job roles such as the design of local area and wide area networks.
- 2 to 4 years experience in a similar technical analyst/network specialist role supporting Cisco equipment and software.
- Bachelor's Degree in Computer Science or related field.
- Cisco Certified Network Professional (CCNP).
- Duties of this position are performed in a normal office environment.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
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