DiDi Global | CX Projects Sr. Analyst
hace 5 días
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America, and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry, and the communities to solve the world’s transportation, environmental, and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value by building a safe, inclusive, and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit:
Team OverviewIn the street, at work, by Taxi or Express or Food as a driver or passenger, we are the starting point for thousands of people every day, and we also want to be part of their professional journey. Didi's mission is to revolutionize urban mobility and transform lives.
Through the Gurú program, we focus on providing guidance, support, and continuous improvement during the initial steps our drivers take on the app. Our Gurús, who are our star drivers, play a pivotal role in this journey. They are responsible for mentoring new drivers, sharing their knowledge, and ensuring that they feel confident and equipped to succeed. By fostering a supportive community, we empower our drivers to reach their full potential and help them achieve their professional and personal goals. Together, we are not just moving people from one place to another but creating meaningful connections and shaping the future of mobility.
Role Responsibilities- Executing strategic plan for the Program in SSL.
- Leading the team of advisors, providing guidance and oversight of their daily tasks. Ensure a healthy and efficient work environment.
- Structuring and designing workflow for best practices & strategy including the use of a Business Management Model (BMM);
- Conducting analyses of different databases, as well as investigations directly on the frontline, to identify opportunities for improvement in the services offered.
- Examining existing and future business processes and working with internal groups globally to drive/assist in continuous improvement.
- Recognizing and addressing organizational barriers to ensure the future success of ongoing improvement programs;
- Working with multifunctional teams;
- Ensuring that we are reaching high customer and business satisfaction rates;
- Preferred degree in industrial engineering or business administration
- 3+ years’ work experience in process improvement roles
- Fluent in English and Spanish
- Deep experience with continuous improvement methodologies (Green Belt previous experience is preferred).
- Must be able to work with minimal supervision, multitask, and prioritize own work to meet deadlines.
- Must be customer-oriented and possess the ability to develop creative solutions to a variety of complex problems.
- Strong analytical and critical thinking skills;
- Ability to lead individuals in creating and executing the best solutions for the business, partners, and consumers;
- Ability to think strategically and execute tactically, with persistent attention to detail;
- Advanced in PowerPoint or other presentation tools and in Excel or other data management tools.
- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
We are committed to building inclusive and diverse teams.
At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
We are committed to building inclusive and diverse teams and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions, and better serve the communities we’re a part of.
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on
#J-18808-Ljbffr-
distrito federal, México DiDi Global A tiempo completoCompany Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
DiDi Global | Senior Strategy Analyst
hace 5 días
distrito federal, México DiDi Global A tiempo completoCompany Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Didi Global | Risk and Controls Senior Analyst
hace 2 semanas
distrito federal, México Didi Global A tiempo completoDiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America, and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services....
-
DiDi Global | Procurement Manager
hace 5 días
distrito federal, México DiDi Global A tiempo completoCompany Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America, and Africa, including ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
DiDi Global | Risk and Controls Senior Analyst
hace 5 días
distrito federal, México DiDi Global A tiempo completoCompany Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America, and Africa, including ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
DiDi Global | Tax Manager
hace 5 días
distrito federal, México DiDi Global A tiempo completoCompany Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
DiDi Global | Experience Strategy Manager
hace 5 días
distrito federal, México DiDi Global A tiempo completoCompany Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America, and Africa, including ride-hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
DiDi Global | Commercial Engagement Manager
hace 5 días
distrito federal, México DiDi Global A tiempo completoCompany Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
DiDi Global | Credit Director
hace 5 días
distrito federal, México DiDi Global A tiempo completoCompany Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America, and Africa, including ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
DiDi Global | Employee Relations
hace 5 días
distrito federal, México DiDi Global A tiempo completoCompany Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
DiDi Global | GA Manager
hace 5 días
distrito federal, México DiDi Global A tiempo completoCompany Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America, and Africa, including ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Didi Global | Compensation and Benefits Director
hace 2 semanas
distrito federal, México Didi Global A tiempo completoDiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America, and Africa, including ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services....
-
Experience & Strategy CX Ops Senior Manager
hace 2 meses
distrito federal, México DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
DiDi Global | Strategy Senior Manager
hace 5 días
distrito federal, México DiDi Global A tiempo completoCompany Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
DiDi Global | Credit Risk Product Manager
hace 5 días
distrito federal, México DiDi Global A tiempo completoCompany Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
DiDi Global | Fintech Accounting Senior Manager
hace 5 días
distrito federal, México DiDi Global A tiempo completoCompany Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
DiDi Global | Senior Marketing Manager
hace 5 días
distrito federal, México DiDi Global A tiempo completoCompany Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Sub-director Cx
hace 7 meses
Federal, México HAYS A tiempo completoInsurance company seeking for a CX Sub-Director **Your new company**: LATAM Insurance company who offers an extended variety of products for a multisegmented target market. **Your new role**: As CX/Operations Sub-Director, you will be in charge of supervising the concrete delivery of our services, including personalized CX and administrative tasks within...
-
distrito federal, México Carrier Transicold Polska Sp. z o.o. A tiempo completoSr Assoc, Digital Program Mgmt Country: Mexico Location: LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 Mexico Job Title: Sr. Analyst- FinOps Cloud Tech About Carrier: As a global provider of sustainable building and refrigeration solutions, we are committed to making the world safer and more comfortable for generations to come. From...
-
Sr. Tax Analyst Us
hace 7 meses
Federal, México HAYS A tiempo completoSr. Tax analyst, US Tax Specialist, International Tax **Your new company** Imporntant International Group from de Chemical industry is lookinf for their new Sr. Tax Analyst US. **Your new role** As a Sr. Tax Analyst US your main responisbilities will be: - Support and execute the company’s tax strategy and tax planning including business operations -...
