Customer Service Order Status Coordinator

hace 2 semanas

Guadalajara, México Siemens Healthineers A tiempo completo

**Change the future with us**We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.**Why you’ll love working for Siemens**- Solve the world’s most significant problems - Be part of exciting and innovative projects.- Engaging, challenging, and fast evolving, cutting edge technological environment.- Opportunities to advance your career and mentorship programs on a local and global scale.- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.- Participate in our celebrations, social events and offsite business events.- Opportunities to contribute your innovative ideas and get rewards for them- Diversity and inclusivity focused.**What will you do?**The Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts. The coordinator responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues. Additionally, supports customer with referral to appropriate specialist for assistance or problem resolution when warranted.Responsibilities- Respond and resolve problems in a timely and accurate manner while providing excellent customer service- Enter, manage, and prioritize new and existing cases via CRM tool to attain established service level agreements- Utilize CRM tool to directly communicate to customers, internal staff, and affiliates- Initiate action via CRM tool for completion of change order, product selection and post order requests or process non-complex requests directly as authorizedRequired Knowledge/Skills, Education, and Experience- High School Diploma or equivalent. Associate Degree or Industry related Certification a plus.- 3+ years of practical customer service experience- Bilingual (advanced in both Spanish and English language)- Strong verbal and written communication skills in English language- Working knowledge of MS Office- High Level of professionalism and excellent customer service skills- Ability to successfully complete required training program- Demonstrated ability to reproduce a customer problem, isolate cause, and drive resolution- Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers- Ability to multitask and handle a high volume of work accurately- Must be a strong team player able to work in a cross functional team environment- Ability and desire to learn assigned business segment product linePreferred Knowledge/Skills, Education, and Experience- Bachelor’s degree in related discipline is preferred- Knowledge of SAP, CRM systems / Salesforce, Industry Mall, EDI, and quotation tools- 3+ years of practical customer service experience supporting industrial, construction, mechanical, or electrical industries**Equal Employment Opportunity Statement****Organization**: Smart Infrastructure**Company**: Siemens, S.A. de C.V.**Experience Level**: Mid-level Professional**Full / Part time**: Full-time

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