Service Delivery Manager
hace 5 días
TSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year. We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in Latin America & The Caribbean, apply today and join our award-winning Fortune 500® company What Part Will You Play? Responsible for the holistic management of two to three clients (depending on level of service complexity) and their production services, including any additional associated processing services and products. Develops and delivers continuous service improvement plans and initiatives for clients and their use of Global products or platforms. Discuss root cause analysis to follow action plan implementation. Manages services transition into BAU by working with the relevant business areas via stakeholder management, in the transfer of new clients, products and platforms on go-live. Conducts regular service reviews with allocated clients and partners, acting as a client advocate with multiple internal teams to address any service deficiencies and escalation of partner issues. Acts as client escalation point in the event of need for Severity 1 incidents. What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Experience in client facing roles. Relevant professional experience (ITIL standards ideally) in a client facing environment in delivering excellent levels of customer service. Demonstrable problem solving and analytical skills. Proven ability to communicate and influence individuals at all levels. Excellent time management skills and ability to delivery to deadlines. Proven ability to handle client escalations and major incidents Familiarity with continuous improvement practices and client satisfaction metrics. Previous experience managing service providers in all aspects of operational service delivery (e.g. performance to all aspects of contractual obligations). Fluent Spanish Advanced level of English (Speaking, writing and reading). #J-18808-Ljbffr
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Service Delivery Manager
hace 2 semanas
estado de méxico Global Payments Inc. A tiempo completoService Delivery Manager - Payments industry TSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year. We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and...
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Payments Service Delivery Manager
hace 2 semanas
Estado de México Global Payments Inc. A tiempo completoA leading payment solutions company is seeking a Service Delivery Manager in Mexico to enhance client service delivery for multiple clients. Responsibilities include holistic management of client services, developing continuous improvements, and acting as the client escalation point. Ideal candidates have a Bachelor's degree, experience in client-facing...
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Service Delivery Manager
hace 3 días
México Hemmersbach GmbH & Co. KG A tiempo completoHemmersbach is looking for a highly motivated and experienced Service Delivery Manager to lead our nationwide team of Field Engineers. - Mexico - Querétaro - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Extensive paid training- Flat hierarchies- Internal career development- International environment- Modern and...
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Service Delivery Manager
hace 3 días
México Hemmersbach GmbH & Co. KG A tiempo completoHemmersbach is looking for a highly motivated and experienced Service Delivery Manager to lead our nationwide team of Field Engineers.- Mexico - Querétaro- Young professionals- Full-time**—** Your Benefits **—****:- Buddy program- Extensive paid training- Flat hierarchies- Internal career development- International environment- Modern and centrally...
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Service Delivery Executive
hace 4 semanas
Ciudad de México NTT DATA A tiempo completo**Req ID**: We are currently seeking a Service Delivery Executive to join our team in Mexico City, México (MX-MEX), Mexico (MX).Service Delivery ExecutiveWe are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main tasks of a...
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Service Delivery Executive
hace 1 día
Ciudad de México NTT DATA A tiempo completo**Req ID**: 240758 We are currently seeking a Service Delivery Executive to join our team in Mexico City, México (MX-MEX), Mexico (MX). Service Delivery Executive We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main...
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Service Delivery Specialist
hace 2 semanas
estado de méxico Lenovo A tiempo completoJoin to apply for the Service Delivery Specialist role at Lenovo . We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology...
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Service Delivery Manager
hace 4 semanas
Ciudad de México NSC Global A tiempo completoOverview:NSC Global is currently looking for a **Service Delivery Manager** to join our growing company.**POSITION**: Service Delivery Manager**JOB TYPE**: US Hours ONLY (8am to 5.30pm EST)**START DATE**: IMMEDIATELY**Responsibilities**:This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and...
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Service Delivery Manager
hace 2 semanas
méxico Perficient A tiempo completoDirect message the job poster from Perficient We are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum...
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Service Delivery Manager
hace 3 semanas
México Perficient A tiempo completoWe are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...
