Customer Success Manager

hace 1 semana

Desde casa, México onebeat A tiempo completo

We’re looking for an exceptional **Customer Success Manager** to join our LATAM team. This is a strategic and highly analytical role for someone who thrives in customer-facing environments, understands the complexity of Retail, and is passionate about creating long-term value through data-driven insights.If you're a natural problem solver with a strong consulting background, fluent in English, and excited to work in a fast-paced SaaS company, this might be the perfect fit for you.**Requirements**:- BSc in Industrial Engineering and Management - **required**:- Master’s degree - **preferred**:- Graduated with honors or demonstrated academic excellence- 3-5 years of experience in consulting, project management, or customer-facing roles- Strong analytical background with proven experience in BI, SQL, and data storytelling- Hands-on experience with BI tools - **required**:- Fluent English - **must**:- Familiarity with SaaS environments - **required**:- Prior experience working in a product company - a **strong advantage**:- Deep understanding of the Retail industry - **required**:- Knowledge of TOC (Theory of Constraints) - **strong advantage**:- Self-starter, proactive communicator, and highly organizedWhat You Will Do:- Own and manage a portfolio of customers across LATAM, guiding them from onboarding through full adoption- Act as the primary point of contact for clients, building trust at all levels, including executive stakeholders- Lead customer-facing meetings, business reviews, and technical deep dives- Use your analytical skills to uncover insights, improve product usage, and demonstrate ROI- Ensure client success by aligning implementation and value realization with business goals- Collaborate with cross-functional teams (Product, BI, Solutions Engineering) to ensure smooth delivery- Identify expansion opportunities and areas for optimization based on data- Travel domestically within the LATAM region as needed

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