Customer Service Leader Latam
hace 4 horas
Job details**Employment Type**:Full-Time**Location**:San Pedro Garza Garcia, Nuevo Leon, Mexico**Job Category**:Supply Chain & Procurement**Job Number**:WD **Job Description**:What will you do?Support the development and execution of the customer service strategy specific to the LATAM region. Lead the customer service reporting initiatives and develop metrics, scorecards, and KPIs to evaluate and enhance customer service performance. Establish a standardized quarterly business review process for customer service performance, including the agenda and templates.Develop and implement customer service strategies aligned with overall company objectives.Lead the preparation of customer service reports, ensuring timely and accurate information dissemination.Create and implement customer service performance metrics and KPIs.Standardize the process for quarterly business reviews with customers, including the creation of useful templates and agendas.Drive continuous improvement initiatives in customer service operations.How will you do it?Collaborate with cross-functional teams to gather insights and data for improving customer service.Utilize data analysis tools to assess customer service performance and identify areas for improvement.Engage regularly with customers to understand their needs and expectations.Implement best practices in customer service management to enhance customer satisfaction.What are we looking for?University degree or equivalent combination of education and experience.Minimum of 6 years of experience in customer service management or related field.Strong understanding of customer service metrics and performance evaluation.Excellent communication and leadership skills to engage and motivate teams.Proficient in data analysis and customer relationship management software.
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Customer Service Leader Latam
hace 2 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?**- Support the development and execution of the customer service strategy specific to the LATAM region. Lead the customer service reporting initiatives and develop metrics, scorecards, and KPIs to evaluate and enhance customer service performance. Establish a standardized quarterly business review process for customer service performance,...
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Customer Service Manager
hace 1 semana
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?** As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction. You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards. You...
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Security Customer Service Manager
hace 4 horas
San Pedro Garza García, México Johnson Controls A tiempo completo**What you will do**As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction. You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards. You will...
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Customer Service Logistica
hace 2 semanas
San Pedro Garza García, México GHAR II A tiempo completoEmpresa dedicada a Logística solicita:**CUSTOMER SERVICE REPRESENTATIVE****Requisitos**:- Preparatoria/Universidad concluida- Inglés 100% (Indispensable)- Disponibilidad de jueves a domingo (1:00pm - 10:00pm)- Vivir accesible a Valle Oriente**Ofre**cemos:- Sueldo de $25,000.00 brutos- Prestaciones de leyTipo de puesto: Tiempo completoSueldo: $20,000.00 -...
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Bilingual Customer Service Representative
hace 2 semanas
San Pedro Garza García, México The Vanguard Insurance Agency A tiempo completoThe Vanguard Agency is a highly respected, independent, and very progressive insurance agency in the greater Houston area. We pride ourselves on our five-star service (check out our Google reviews!) and on being there for our client’s every insurance need, personal and commercial lines. We are growing faster than anyone else because we are not your...
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Applied/ir Customer Service Manager
hace 4 horas
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?**As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction. You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards. You will...
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Controls Customer Service Supervisor
hace 3 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**What you will do**:- Oversee customer service operations, ensuring high-quality service delivery to clients.- Coordinate between customers, technical support, and sales teams to resolve issues and manage expectations.- Monitor the status of customer complaints and ensure timely resolutions.- Mentor and coach customer service representatives to enhance...
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Ejecutivo de Customer Service
hace 4 días
San Pedro Garza García, México 3R RESPUESTA RAPIDA EN RECLUTAMIENTO A tiempo completoWE ARE HIRING!!! Customer Service. **Actividades**: - Contactar prospectos, dar seguimiento y convertirlos en clientes que depositen en la plataforma. - Realizar llamadas diarias a prospectos asignados. - Dar seguimiento hasta lograr el depósito. - Registrar actividad en sistema - Trabajar por metas y comisiones. **Ofrecemos**: - Sueldo Neto Mensual:...
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Customer Service Representative
hace 2 semanas
San Pedro Garza García, México ContactPoint 360 A tiempo completo1 week ago Be among the first 25 applicants Direct message the job poster from ContactPoint 360 Bachelor's Degree in Communication and Digital Media We are a Canadian call center dedicated to delivering outstanding customer service experiences, and we’re seeking talented individuals to join our growing team. This role involves managing client...
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Customer Service Representative
hace 2 semanas
San Pedro Garza García, México ContactPoint 360 A tiempo completo1 week ago Be among the first 25 applicants Direct message the job poster from ContactPoint 360 Bachelor's Degree in Communication and Digital Media We are a Canadian call center dedicated to delivering outstanding customer service experiences, and we’re seeking talented individuals to join our growing team. This role involves managing client...
