Customer Service Manager
hace 14 horas
**What will you do?**
As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction. You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards. You will also handle escalated customer issues and work to improve overall service quality.
**How will you do it?**
- Lead and support the customer service team, providing coaching and guidance to ensure performance excellence.
- Develop and implement customer service policies and procedures.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Handle complex customer inquiries and resolve complaints efficiently.
- Foster a customer-centric environment by promoting best practices in customer service.
- Collaborate with other departments to improve products and services based on customer feedback.
- Conduct regular training sessions for staff to enhance their customer service skills.
- Prepare reports on customer service performance for management review.
**What are we looking for?**
- Proven experience in a customer service management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Advanced English Level is a must.
- Ability to analyze data and derive actionable insights.
- Proficiency in customer service software and tools.
**Preferred**:
- Experience in a related industry.
- Knowledge of customer service best practices.
-
Customer Service Manager
hace 4 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?**As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction. You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards. You will...
-
Director Customer Service
hace 3 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**Job Title**: Director Customer Service**Location**: Monterrey, Mexico**Company**: Johnson Controls International (JCI)**What you will do**:The Director of Customer Service is responsible for leading and developing the customer service strategy of Johnson Controls. This role involves overseeing customer care operations, ensuring customer satisfaction, and...
-
Customer Service Marítimo
hace 1 semana
San Pedro Garza García, México GHAR TALENT A tiempo completoSolicitamos a: Customer Service **Requisitos**: - Experiência fuerte en Logística Marítimo, Aéreo y Terrestre - Inglés Conversacional (Indispensable) - Muy buenas habilidades de comunicación Ofrecemos: - Sueldo bruto $23,000 - Prestaciones de ley Tipo de puesto: Tiempo completo Sueldo: $20,000.00 - $23,000.00 al mes Experiência: - Customer...
-
Customer Service Logistica
hace 7 días
San Pedro Garza García, México GHAR II A tiempo completoEmpresa dedicada a Logística solicita:**CUSTOMER SERVICE REPRESENTATIVE****Requisitos**:- Preparatoria/Universidad concluida- Inglés 100% (Indispensable)- Disponibilidad de jueves a domingo (1:00pm - 10:00pm)- Vivir accesible a Valle Oriente**Ofre**cemos:- Sueldo de $25,000.00 brutos- Prestaciones de leyTipo de puesto: Tiempo completoSueldo: $20,000.00 -...
-
Customer Service Leader Latam
hace 2 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?** - Support the development and execution of the customer service strategy specific to the LATAM region. Lead the customer service reporting initiatives and develop metrics, scorecards, and KPIs to evaluate and enhance customer service performance. Establish a standardized quarterly business review process for customer service...
-
Customer Service Leader Latam
hace 1 semana
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?**- Support the development and execution of the customer service strategy specific to the LATAM region. Lead the customer service reporting initiatives and develop metrics, scorecards, and KPIs to evaluate and enhance customer service performance. Establish a standardized quarterly business review process for customer service performance,...
-
Controls Customer Service Supervisor
hace 2 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**What you will do**:- Oversee customer service operations, ensuring high-quality service delivery to clients.- Coordinate between customers, technical support, and sales teams to resolve issues and manage expectations.- Monitor the status of customer complaints and ensure timely resolutions.- Mentor and coach customer service representatives to enhance...
-
Customer Service Representative Jr
hace 2 días
San Pedro Garza García, México Johnson Controls International A tiempo completo**What will you do? Job Scope & Purpose****Order Processing**- Order input in internal ERP (Migrating to SAP)- Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc)**Backorder monitoring and order management**- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand,...
-
Customer Service
hace 2 días
San Pedro Garza García, México GHAR TALENT A tiempo completoEmpresa de Logística solicita: Customer Service Representative **Requisitos**: - Universidad Concluida - Excelente Inglés - Experiência en logística multimodal - Horarios Rotatitvos Ofrecemos: - Sueldo bruto $23,000 catorcenal - Prestaciones de ley Tipo de puesto: Tiempo completo Sueldo: $20,000.00 - $23,000.00 al mes Experiência: - Customer...
-
Customer Service Logistica Aereo
hace 2 semanas
San Pedro Garza García, México GHAR II A tiempo completoEmpresa dedicada a Logística solicita:**CUSTOMER SERVICE AEREO****Requisitos**:- Universidad concluida- Inglés 100% (Indispensable)- Horarios Rotativos lunes a viernes- Vivir accesible a Valle Oriente- Experiência mínima en Aereo: 2 años**Ofrecemos**:- Sueldo de $25,000.00 brutos- Prestaciones de leyTipo de puesto: Tiempo completoSueldo: $20,000.00 -...
