Customer Service Specialist
hace 3 semanas
As a Customer Service Specialist, your focus is to communicate with inbound and outbound call traffic to collecton assigned client healthcare accounts. You will communicate directly with patients in a professional andhelpful manner in an attempt to resolve or collect a debt, while complying with applicable HIPAA and otherapplicable regulations to ensure the company is compliant with the law.POSITION RESPONSIBILITIES- Medical Collections- Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts- Gathering information, performing research and resolving customer inquiries- Communicate appropriate options for resolution in a timely manner- Inform customers/patients about services available, and assess their needs- Schedule work to ensure accurate phone coverage, prioritize calls and escalate as requiredEDUCATION AND EXPERIENCE- High school diploma or college degree from an accredited college or university- Fluent in Spanish- Two to five years industry experience in medical revenue cycle management is required.- Medical experience, either practical or classroom knowledge needed.- Proven understanding of the medical revenue cycle.- Demonstrated excellent verbal, written and interpersonal communication skills.- Demonstrated knowledge of HIPAA rules and regulations.- Attention to detail- Good attendance record- Proven ability to work collaboratively in a team environment- Demonstrated ability to perform work in alignment with company mission and values- Proven PC proficiency in MS Office Suite ApplicationsWORK ENVIRONMENT / PHYSICAL REQUIREMENTS- Work environment is an office location. The position requires the dexterity to operate office equipmentsuch as a personal computer, keyboard, mouse and telephone- Occasional lifting may be required up to 25 lbs.- Must be able to be on the phone for extended periods of time- Must be able to sit for extended periods of time with frequent bending and stoopingADDITIONAL NOTES- This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties,responsibilities or working conditions associated with the position
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Customer Service Specialist
hace 2 semanas
Guadalajara, México Ottimate A tiempo completo**Ottimate** **Customer Service Specialist** Location: Guadalajara, Mexico Type: Contractor/Full-time About Ottimate Ottimate (formerly Plate IQ) helps fast-growing businesses automate accounts payables on their terms. We simplify everything from invoice management to payments for both recurring and one-off expenses with a cloud-first approach that...
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Customer Service Specialist
hace 7 días
Guadalajara, México Ottimate A tiempo completoLocation: Guadalajara, Mexico Type: Contractor/Full-time The Role As a Customer Service Specialist at our organization, you will be an integral part of the Scaled Customer Success team, primarily focusing on support tickets requiring account-related questions and in preparing documents for renewal proposals and quarterly business reviews for our...
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Customer Service Specialist
hace 4 días
Guadalajara, Jalisco, México Cerule International A tiempo completoCompany DescriptionCerule is a biotech company dedicated to developing innovative dietary supplements, skincare, and wellness products validated by years of scientific research, patents, and published studies. Known for revolutionizing the natural healthcare industry, Cerule created StemEnhance Ultra, the world's first clinically proven stem cell enhancer....
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Customer Service Specialist
hace 2 semanas
Guadalajara, México Aronnax SA de CV A tiempo completo**Customer Service Specialist****$12 libres iniciales mensuales, crecimiento a $18 libres****Horario de 9am a 6pm de lunes a viernes****Prestaciones de ley****Seguro médico privado, capacitaciones cada 3 meses evaluación e incremento de sueldo, crecimiento económico.****Licenciatura****1 mínimo experiência en call center o empresas de soporte...
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Customer Service Specialist
hace 6 días
Guadalajara, Jalisco, México Ottimate A tiempo completoLocation: Guadalajara, MexicoType: Contractor/Full-timeThe RoleAs a Customer Service Specialist at our organization, you will be an integral part of the Scaled Customer Success team, primarily focusing on support tickets requiring account-related questions and in preparing documents for renewal proposals and quarterly business reviews for our customers. You...
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Customer Service Specialist
hace 1 semana
Guadalajara, México Hella A tiempo completo**Customer Service Specialist** Location Guadalajara, Mexico** Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What...
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Customer Service Specialist
hace 4 semanas
Guadalajara, México Tata Consultancy Services A tiempo completoRole: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers' perspective showing empathy. • Active listening to fully engage the...
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Customer Service Specialist
hace 3 semanas
Guadalajara, México Tata Consultancy Services A tiempo completoRole: Customer Service RepresentativeRole Type: Full time, On-siteLocation: Guadalajara, MexicoKey Skills:• Advanced English communication skills• Proven Customer Support experience or experience as Client Service Representative• Ability to appreciate the customers' perspective showing empathy.• Active listening to fully engage the customer with...
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Customer Service: Consultant/Intake Specialist
hace 3 semanas
Guadalajara, México Legal Management Group A tiempo completoWe need an ambitious, sensitive, and outgoing Customer Service: Consultant/Intakes Specialist to join our team for a long-term position at our fast-paced, established firm.We are looking for individuals who can pay very close attention to detail and get required information from potential and existing clients.The intake specialist should be friendly,...
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Customer Service: Consultant/intake Specialist
hace 1 semana
Guadalajara, México Legal Management Group A tiempo completoWe need an ambitious, sensitive, and outgoing Customer Service: Consultant/Intakes Specialist to join our team for a long-term position at our fast-paced, established firm.We are looking for individuals who can pay very close attention to detail and get required information from potential and existing clients. The intake specialist should be friendly,...
