Customer Care
hace 2 semanas
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.- You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.**Conduent is searching for a French/Spanish customer care agent**:- Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.- Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed.- Executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs.- Provides customer with appropriate customized information requested - Derives all necessary information from customer to update database- Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers- Responsible for the end-to-end resolution of the customer issue which might include the inbound transaction, follow-up calls and final closure statement.**Requirements**:- French speaking skills is a must- English desirable- MS Office skills- Computer skills- Customer Care experience**We offer**- 19,000.00 MXP- Bonus: 20%- Law benefits- food coupons- saving funds- and more- Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.- At Conduent, _- we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._
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Customer Care Representative
hace 2 días
Monterrey, México Hempel AS A tiempo completoCustomer Care Representative – Hempel A/S Location: Monterrey, Mexico Schedule: Onsite/Hybrid (after training you will have the opportunity to work from home 2 days a week) Reports to: Customer Care Manager Important: Only applications submitted in English will be considered, as this role requires proficiency in English. Job Summary: Hempel is looking for...
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Customer Care Representative
hace 4 días
Monterrey, México Hempel AS A tiempo completoCustomer Care Representative – Hempel A/S Location: Monterrey, Mexico Schedule: Onsite/Hybrid (after training you will have the opportunity to work from home 2 days a week) Reports to: Customer Care Manager Important: Only applications submitted in English will be considered, as this role requires proficiency in English. Job Summary: Hempel is looking for...
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Customer Care Executive
hace 1 semana
Monterrey, México HRO A tiempo completo**Job brief**We are looking for a customer-oriented service representative.What does a Customer Care Executive do?A Customer Care Executive, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency, to provide customer assistance working...
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Customer Care Representative
hace 1 semana
Monterrey, México Hempel A tiempo completoCustomer Care Representative - Monterrey, MexicoDo You Also Believe People Are a Company’s Greatest Asset? Do You Dream of Working in a Culture of Inclusion, Transparency, and Support?Hempel is looking for a committed Customer Service Representative to join our Marine segment team! As part of a global leader in protective coatings, you will play a key role...
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Customer Care Representative
hace 1 semana
Monterrey, Nuevo León, México Hempel AS A tiempo completoJob title:Customer Care RepresentativeLocation:Monterrey, MexicoSchedule:Onsite/Hybrid (after training you will have the opportunity to work from home 2 days a week)Reports to:Customer Care ManagerIMPORTANT - Only applications submitted in English will be considered, as this role requires proficiency in English.IMPORTANTE - Solo se considerarán las...
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Customer Care Agent Hybrid
hace 1 semana
Monterrey, México Conduent de Mexico S.A. de C.V. A tiempo completo**Customer Care HOME OFFICE / On site** Conduent is looking for bilingual (English/Spanish) agents for customer service! Working from home after training and nesting (1 month on site) We support, a child support payment processing center, we process payments for the 50 states of the United States plus Hawaii and Puerto Rico, we provide assistance to...
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Customer Care Representative
hace 16 horas
Monterrey, México Hempel A tiempo completoAre you passionate about providing outstanding customer service in a dynamic, global industry and ready to contribute to the success of a leading company in the coatings sector?Hempel is looking for a committed Customer Service Representative to join our team! As part of a global leader in protective coatings, you will play a key role in delivering...
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Customer Care Representative
hace 2 semanas
Monterrey, México Afni, Inc. A tiempo completoAre you passionate about delivering exceptional service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where your communication skills shine? If you're an English-speaking individual who loves solving problems and helping others, we want YOU to join our customer care team!**Key Role and Responsibilities**- Deliver...
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Customer Care
hace 1 semana
Monterrey, México Conduent A tiempo completoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
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Customer Care
hace 2 semanas
Monterrey, México Conduent A tiempo completoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
