1st Party Collection Representatives

hace 2 semanas


Monterrey, México SEQUIUM ASSET SOLUTIONS LLC A tiempo completo

Description:**Company Overview**:Segoso Mexico - Where Tomorrow is Today.Our mission is to deliver uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values**:Leadership, Training, Talent Acquisition, Rewards, and Technology.****Position**: Call Center Representative**Job Summary**:**Key Responsibilities**:- Handle a high volume of incoming and outgoing calls professionally.- Resolve customer inquiries and issues promptly while maintaining excellent service standards.- Cure accounts and ensure compliance with company protocols.- Meet and exceed individual and team performance metrics.- Collaborate effectively with team members to achieve business goals.- Participate in ongoing training to enhance product knowledge and customer interaction skills.**What We Offer**:- Paid training to set you up for success.- Competitive hourly pay with a monthly bonus structure.- Paid Time Off and benefits above the law.- Choose between pantry vouchers or major medical insurance.- Vacation days activated after six months of tenure, adjusted based on your length of service.- Checks and drug screening required to ensure workplace safety.**Requirements**:**Essential Skills and Qualifications**:- Strong **call center skills** with a focus on delivering an excellent customer experience.- Proven **negotiation skills** to handle sensitive or challenging situations effectively.- Excellent verbal and written **communication skills**.- Ability to multitask in a fast-paced environment while maintaining attention to detail.- ** Leadership abilities** and a proactive approach to problem-solving.- ** Teamwork-oriented** mindset with a commitment to supporting colleagues.- Experience handling a high volume of phone calls and managing account resolutions.**Preferred Experience**:- Previous experience in **collections, sales, or retention** roles.- Familiarity with curing accounts or similar business practices.**Join Segoso Mexico - We Offer a Career, Not Just a Job



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