Executive Assistant

hace 7 días

Zapopan, México Intugo A tiempo completo

**Employment Type: Full-Time**Position: Medical Receptionist - Executive AssistantPosition SummaryThe Medical Receptionist - Executive Assistant is responsible for providing administrative support and patient communication in a fully remote environment. This role ensures the smooth operation of front desk activities, including appointment scheduling, insurance verification, and proactive patient follow-up, while adhering to internal policies and industry regulations such as HIPAA.- **Key Responsibilities****Patient Communication and Scheduling**- Answer incoming calls promptly and route them appropriately.- Schedule, confirm, and reschedule appointments using EHR systems.- Conduct pre-surgical education and post-surgical follow-up calls.**Insurance and Documentation**- Verify insurance eligibility prior to appointments.- Obtain pre-authorizations for visits and procedures.- Manage medical record release requests in compliance with HIPAA.- Coordinate and track medical referrals.**Patient Outreach and Retention**- Contact patients not seen in 3, 6, 9, or 12+ months to encourage follow-up care.- Follow up with leads and patients who have not completed the care process.- Collect patient feedback and testimonials after surgical procedures.**Accounts and Compliance**- Contact patients with outstanding balances to support accounts receivable collections.- Maintain accurate documentation of all interactions in the EHR system.- Ensure full compliance with HIPAA regulations and company policies.- **Qualifications**_**Education**- High school diploma or equivalent (additional training in medical office administration preferred).**Experience**- Minimum of 1 year in a medical office or healthcare call center environment.**Technical Proficiency**- Familiarity with EHR systems and scheduling software.- Proficient in standard office technology.**Soft Skills**- Strong communication, organizational, and customer service skills.- Ability to handle sensitive information with professionalism and discretion.**Work Environment**- Standard working hours with potential flexibility based on organizational needs.Tipo de puesto: Tiempo completoSueldo: $23,000.00 - $27,000.00 al mesExperiência:- Executive Assistant: 1 año (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial

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