Executive Assistant

hace 2 días

Zapopan, México Intugo A tiempo completo

**Employment Type: Full-Time**

Position: Medical Receptionist - Executive Assistant

Position Summary

The Medical Receptionist - Executive Assistant is responsible for providing administrative support and patient communication in a fully remote environment. This role ensures the smooth operation of front desk activities, including appointment scheduling, insurance verification, and proactive patient follow-up, while adhering to internal policies and industry regulations such as HIPAA.
- **Key Responsibilities**

**Patient Communication and Scheduling**
- Answer incoming calls promptly and route them appropriately.
- Schedule, confirm, and reschedule appointments using EHR systems.
- Conduct pre-surgical education and post-surgical follow-up calls.

**Insurance and Documentation**
- Verify insurance eligibility prior to appointments.
- Obtain pre-authorizations for visits and procedures.
- Manage medical record release requests in compliance with HIPAA.
- Coordinate and track medical referrals.

**Patient Outreach and Retention**
- Contact patients not seen in 3, 6, 9, or 12+ months to encourage follow-up care.
- Follow up with leads and patients who have not completed the care process.
- Collect patient feedback and testimonials after surgical procedures.

**Accounts and Compliance**
- Contact patients with outstanding balances to support accounts receivable collections.
- Maintain accurate documentation of all interactions in the EHR system.
- Ensure full compliance with HIPAA regulations and company policies.
- **Qualifications**_

**Education**
- High school diploma or equivalent (additional training in medical office administration preferred).

**Experience**
- Minimum of 1 year in a medical office or healthcare call center environment.

**Technical Proficiency**
- Familiarity with EHR systems and scheduling software.
- Proficient in standard office technology.

**Soft Skills**
- Strong communication, organizational, and customer service skills.
- Ability to handle sensitive information with professionalism and discretion.

**Work Environment**
- Standard working hours with potential flexibility based on organizational needs.

Tipo de puesto: Tiempo completo

Sueldo: $23,000.00 - $27,000.00 al mes

Experiência:

- Executive Assistant: 1 año (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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