Collections Specialist, Accounts Receivable

**Collections Specialist, Accounts Receivable**Reports To**:Senior Manager Accounts Receivable, Credit & Collections**Location**:Monterrey, Mexico**Environment**: Hybrid (after 90 days); 3 days onsite/2 remote****Work Schedule**:This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.**Who We Are**:Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.**Purpose of Your Work**:As a** Collections Specialist **working within **Redwood Logistics **(our parent company),** **you will be responsible for analyzing customer accounts, confirming receipt of invoices, ensure timely payment of invoices, proactively alerting operations, and management about any customer issues. You be required to update invoices with notes and statuses received from billing, sales reps, outside portals, and customers. You will also be responsible for summarizing overall state of your accounts internally and externally.**How You Make a Difference Everyday**:- Own collections of high-volume customer accounts, maintaining communication between several functional groups within and outside the company.- Proactively resolve collections by investigating customer invoice status and payment history to inquire about payment status for invoices approaching or at past due status and annotating responses in NetSuite.- Maintain accurate reporting of all accounts within your book of business, maintain cadence with sales teams, customers, and different layers of management.- Reconcile receivables aging to customer payables aging in order to detect potential billing issues and other process deficiencies.- Assist with maintaining customer credit decisions.- Create and present ad hoc analysis reports for management.- Proactively contribute to process improvement initiatives.- Update/create process documentation and training documents.- Assist with audit requests and other related accounting projects as requested.**You’ve Got This?**- Bi-lingual in English/Spanish; proficient level for verbal and written communication- Strong communication organizational skills- Exceptional attention-to-detail- Minimum 2 years data entry experience- Proficiency with Microsoft Excel Formulas, IF statements, VLookups & Pivots (will be tested) Minimum 2 years in Accounts Receivable or finance related role T- Transportation industry experience preferred- Experience with NetSuite preferred- Accounting or Finance degree or comparable work preferred**What We Offer**:- Access to experts and resources for your Learning & Development journey- Opportunity for internal mobility- Employee referral bonus program- Employee Resource Groups (ERGs)- Annual fundraising and volunteer events to give back to communities- Life Insurance policy for you starting 30 days after employment- Personal Health Insurance coverage for you - Major Medical- 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year- Vacation time starting at 12 days. Additional days will increase per Mexican Law- Premium Vacation 50% vacation days (Prima vacacional)- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes