Service Manager
hace 1 semana
Es una empresa líder en soluciones tecnológicas, especializada en Microsoft Dynamics CRM, Windows Azure, Microsoft SQL Service, Office 365 y T24.Estamos en la búsqueda de un Service Manager para unirse a nuestro equipo en Qro.**Requisitos**:- Licenciatura en Ingeniería en Sistemas, Tecnologías de la Información, Administración de Empresas o campos relacionados.- Certificaciones relevantes: ITIL, Microsoft Azure Fundamentals, PMP (deseable).- Experiência mínima de 5 años en gestión de servicios de TI o consultoría.- Conocimiento en metodologías ITIL (certificación deseable).- Familiaridad con herramientas de gestión de servicios (e.g., ServiceNow, Jira).- Experiência en entornos de tecnología Microsoft (Azure, Dynamics 365, Power Platform).Disponibilidad de trabajar 100% en presencial en QroHorario de lunes a viernes de 9:00am a 7:00pm**Responsabilidades del puesto**:- Asegurar el cumplimiento de SLA y KPI definidos con los clientes.- Supervisar la operación de los equipos técnicos asignados a proyectos o servicios.- Gestionar la relación con clientes para entender sus necesidades y resolver problemas de servicio.- Coordinar la ejecución de mejoras continuas en los procesos de entrega de servicios.Realizar reportes periódicos sobre el desempeño del servicio, análisis y propuestas de mejora.**Habilidades Blandas**:- Excelentes habilidades de comunicación verbal y escrita.- Capacidad de liderazgo y toma de decisiones.- Orientación al cliente y habilidad para resolver problemas.- Gestión eficiente del tiempo y priorización de tareas.**Prestaciones y beneficios adicionales**Sueldo competitivo.Prestaciones de ley y superiores.Oportunidades de crecimiento y desarrollo profesional.Ambiente de trabajo colaborativo y motivador.Tipo de puesto: Tiempo completoSueldo: $35,000.00 - $40,000.00 al mesBeneficios:- Seguro de gastos médicos mayores- Seguro de vidaTipo de jornada:- Lunes a viernesLugar de trabajo: Empleo presencial
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Regional Service Manager
hace 4 semanas
Querétaro, México Hendrickson A tiempo completo**Regional Service Manager****Position Purpose**:Process and monitor field warranty claims. Perform daily duties related to the Technical Service Department. Follow warranty policies and agreements consistent with Hendrickson standards.**Essential Functions**:- Process and monitor warranty claims in a timely manner; maintain quality records detailing part...
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Regional Service Manager
hace 2 días
Querétaro, México Hendrickson A tiempo completo**Regional Service Manager** **Position Purpose**: Process and monitor field warranty claims. Perform daily duties related to the Technical Service Department. Follow warranty policies and agreements consistent with Hendrickson standards. **Essential Functions**: - Process and monitor warranty claims in a timely manner; maintain quality records detailing...
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Service Delivery Manager
hace 4 días
Querétaro, México RELEX Solutions A tiempo completo**Service Delivery Manager, Mexico**We are now looking for a full-time Service Delivery Manager to join our RELEX family in the Mexico. You'll join a Service Delivery team of 15 people, who will help you succeed in your new role. Together the team takes care of the operational relationships of our RELEX customers in the Americas. As a part of the team you...
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Client Service Manager
hace 2 semanas
Querétaro, México Cart.com A tiempo completoCart. com is one of the fastest-growing commerce enablement companies, providing digital and physical infrastructure that helps B2C, B2B, and public sector organizations unify operations from product discovery to delivery. Our enterprise-grade software, services, and logistics network—including omnichannel fulfillment centers—empower merchants to...
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Client Service Manager
hace 2 semanas
Querétaro, México Cart.com A tiempo completoCart. com is one of the fastest-growing commerce enablement companies, providing digital and physical infrastructure that helps B2C, B2B, and public sector organizations unify operations from product discovery to delivery. Our enterprise-grade software, services, and logistics network—including omnichannel fulfillment centers—empower merchants to...
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Service Delivery Manager
hace 23 horas
Querétaro, México Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
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Service Delivery Manager
hace 23 horas
Querétaro, México Cognizant A tiempo completoWe’re hiring!At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
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Regional Service Manager
hace 7 días
Santiago de Querétaro, Querétaro de Arteaga, México Hendrickson A tiempo completoRegional Service ManagerPosition Purpose:Process and monitor field warranty claims. Perform daily duties related to the Technical Service Department. Follow warranty policies and agreements consistent with Hendrickson standards.Essential Functions:Process and monitor warranty claims in a timely manner; maintain quality records detailing part numbers and type...
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Client Service Manager
hace 2 semanas
Querétaro City, México Cart.com A tiempo completoCart. com is one of the fastest-growing commerce enablement companies, providing digital and physical infrastructure that helps B2C, B2B, and public sector organizations unify operations from product discovery to delivery. Our enterprise-grade software, services, and logistics network—including omnichannel fulfillment centers—empower merchants to...
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Client Service Manager
hace 2 semanas
Querétaro, Qro., México Cart.com A tiempo completoCart. com is one of the fastest-growing commerce enablement companies, providing digital and physical infrastructure that helps B2C, B2B, and public sector organizations unify operations from product discovery to delivery. Our enterprise-grade software, services, and logistics network—including omnichannel fulfillment centers—empower merchants to...
