Regional Service Manager

hace 6 días

Querétaro, México Hendrickson A tiempo completo

**Regional Service Manager**

**Position Purpose**:
Process and monitor field warranty claims. Perform daily duties related to the Technical Service Department. Follow warranty policies and agreements consistent with Hendrickson standards.

**Essential Functions**:

- Process and monitor warranty claims in a timely manner; maintain quality records detailing part numbers and type of failure and explain all denied claims.
- Ensure policies and procedures are followed.
- Support and assist with technical service and field issues with customers and all Hendrickson departments, providing appropriate information in a timely manner.
- Participate in product training sessions.
- Support customer service and sales by providing technical expertise.
- Update technical information on product specifications.
- Work and participate in calculating safety stock and inventory levels for new products, warranty, and service materials.

**Education and Training**:

- Mechanical or Industrial Engineering, related Mechatronics. Years of experience will be considered.
- Bilingual (Spanish / English).

**Qualifications**:

- Minimum of 3 years of industry experience in similar or equal position.
- Excellent communication skills.
- Extensive knowledge of trailer and truck suspension parts and service.
- Strong mechanical problem-solving skills.
- Ability to work in a team environment.
- Availability to travel.

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