Customer Success Manager

Our Company At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. What You’ll Do In this role you will own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned banking accounts. Demonstrate ability to understand the customers’ needs, develop, and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior / executive management, IT decision makers all leading to increased customer satisfaction & further expansion opportunities. You will have assigned accounts where you will lead the development of a relevant and actionable customer success plan, and partner internally to ensure successful delivery of related services and support functions. Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology. Provide customer education on how to use Teradata solutions to solve their most demanding business challenges. Trusted advisor to the client and facilitator of additional Teradata SMEs and functions. Continuously engage with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and / or overcome. Promotes new thinking and that enables continuous development and improvement of how we do business. Who You’ll Work With Latam Sales Team to meet our customers’ business challenges through the use of data and analytics at scale. You will work with many of our customers, who rank among the best and largest in their industry, including leading Financial Institutions. BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience. 10+ years of experience on customer-facing roles (e.g., pre-sales, strategic consulting, customer role, etc.) with a strong exposure and knowledge of the Banking Industry. Possess a keen interest in and understanding of developments in data and analytic technologies. Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer facing role. A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders. Demonstrate ability to understand customers’ needs and provide thought leadership to influence and build trust at different levels. Possess the ability to multi-task and manage competing priorities across multiple customers. Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment. Demonstrate excellent organizational and people skills. Spanish / English language skills. Domestic & International Travel will be a pre-requisite for this role. What You’ll Bring You should be a results-oriented strategic thinker with a proven track record of long-range planning. A self-starter, who is creative and driven and has strong communication and presentation skills. You possess the ability to lead, advise and advocate for customers, the internal team and previous experience selling data and analytic solutions is desirable. You are successful in collaborating across a matrixed environment and should be innovative and skilled at seizing opportunities and transforming strategy into results. This role could require Domestic & International travel. #J-18808-Ljbffr