Customer Operations Advisor

hace 3 semanas

Tlaquepaque, México Hewlett Packard A tiempo completo

This is a Customer Operations role supporting the NA Market. Customer facing role accountable for backlog management to support customer requirements and enable HPs financial objectives. We put the customer’s experience at the center of everything we do.- ** Responsibilities**:- Acts as a first point of contact for solving and delivering solutions to customer inquiries.- Responsible for managing the backlog through digital tools and track end-to-end process- Communicates order status and process improvement opportunities.- Engages and drives conversations with internal teams and external customer to solve business process issues- Provide data-based solutions and recommendations to drive business decisions.- Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.- Accountable for driving cross-functional metric actions and Increase Total Customer Experience (Speed, Predictability). Shipped Not Invoiced, Frictionless, Disputes, etc.- Complies with all HP regulatory policies- Influence processes and teams to accelerate cash flow (SNI, SIP)- ** Education and Experience Required**:- First level university degree or equivalent experience.- Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).- ** Knowledge and Skills**:- Self-driven mindset- Strong and assertive communication skills, with ability to convey impact messages clearly (verbal and written)- Mastery in English- Problem-solving with analytical mindset- Efficient time management and clear prioritization structure- S4-SAP, Order To Cash processes knowledge are preferred- Intermediate knowledge of Microsoft Office (Excel, PowerPoint, etc.)- Emotional intelligence, growth mindset and resiliency- Strong teamwork

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    hace 7 días

    Tlaquepaque, México Micro Focus A tiempo completo

    **About Micro Focus** Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving...

  • HR Operations Advisor

    hace 7 días

    Tlaquepaque, México Micro Focus A tiempo completo

    **About Micro Focus**Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving...

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    Tlaquepaque, México Hewlett Packard A tiempo completo

    Position OverviewResponsible for overseeing the customer operations teams to ensure the highest level of customer satisfaction and operational efficiency. This role requires driving operational excellence, optimizing agile supply chain processes, and contributing to the success of the regions. The role supervises and leads a team of operations professionals...

  • Customer Operations Manager

    hace 1 día

    Tlaquepaque, México Hewlett Packard A tiempo completo

    Position Overview Responsible for overseeing the customer operations teams to ensure the highest level of customer satisfaction and operational efficiency. This role requires driving operational excellence, optimizing agile supply chain processes, and contributing to the success of the regions. The role supervises and leads a team of operations professionals...

  • Customer Engagement Management Advisor

    hace 3 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary**This role is essential in driving the success of our customer experience goals, a cornerstone of our company’s mission. By supporting key business operations activities to support the E2E OM process, this position ensures that every order is handled with precision, efficiency, and care from processing customer orders and performing changes,...

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    hace 4 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    This is an Order Fulfilment role within the US Customer Operations Commercial Indirect team, supporting the US Market.Customer facing role with strong partner engagement.Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives.**Responsibilities**:- Acts as a first point of contact for regular,...

  • Customer Operations Specialist

    hace 3 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    This is an Order Fulfilment role within the US Customer Operations Commercial Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives.**Responsibilities**:- Acts as a first point of contact for...

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    Tlaquepaque, México Micro Focus A tiempo completo

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  • HR Operations Advisor

    hace 7 días

    Tlaquepaque, México Micro Focus A tiempo completo

    and back-end processes. Defines the strategy for HR Operations support of Mergers, Acquisitions, Divestitures and Outsourcing (MADO). Leads, coordinates and provides HR Operations support for all MADO employee transitions.**_ Responsibilities: _**- Manage Employee records in HR System- Implements and manages multiple parts of process delivery with team...

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    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    As part of the PS CO facing team, is accountable to collaborate with PS Market Category Leads and their teams to deliver against PS market attainment, cost and inventory goals and drive the proper order prioritization within a given market; along with adequate linkage to the Customer Operations for PS execution related questions.You will work with business...