Desktop Support

hace 2 días

Guadalajara, México Cognizant A tiempo completo

**Job Summary****Responsibilities**- Oversee the daily operations of desktop support to ensure timely and effective resolution of technical issues.- Provide expert guidance and support to team members to enhance their technical skills and problem-solving capabilities.- Collaborate with IT teams to implement and maintain desktop support systems and processes.- Ensure compliance with company policies and procedures in all desktop support activities.- Monitor and analyze support requests to identify trends and areas for improvement.- Develop and implement strategies to improve user satisfaction and support efficiency.- Coordinate with vendors and service providers to ensure quality support services.- Maintain accurate records of support requests and resolutions for future reference.- Conduct regular training sessions for team members to keep them updated with the latest technologies and best practices.- Evaluate and recommend new tools and technologies to enhance desktop support services.- Ensure the security and integrity of desktop systems and data.- Provide feedback to management on support operations and suggest improvements.- Participate in the development of support policies and procedures.**Qualifications**- Possess a strong understanding of desktop support systems and processes.- Demonstrate excellent problem-solving and analytical skills.- Exhibit strong communication and interpersonal skills.- Show proficiency in using desktop support tools and technologies.- Have a keen eye for detail and a proactive approach to identifying and resolving issues.- Display the ability to work effectively in a team-oriented environment.- Be adaptable to rotational shifts and dynamic work environments.**Certifications Required**- CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate

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