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Why CompuCom? (Overview):The Sales Operations I provides day to day account interaction and order processing services for the customer. The role manages the account operations for specific accounts, including the appropriate execution of product and service contract provisions. The Sales Operations I acts as a focal point and monitors customer problems to ensure that they are handled as efficiently and effectively as possible.What We Need & What You'll Do (Responsibilities):- Performs maintenance of assigned accounts, processes Purchase Orders, order entry, order tracking, image set up and coordination of returns. Ensures all paperwork is complete and accurate.- Reviews customer requests and determines product availability. Suggests solutions to customer requests and communicates discontinued products and available substitutions.- Works with other departments and vendors to ensure a smooth flow of products and services to the customer.- Offers cross-sell/upsell opportunities to clients when opportunities are available- Works with internal teams to oversee continuous movement of order processing up to fulfillment status.- Communicates pertinent activities to the Account Executive for orders and open issues.- Assists with providing Standard Reporting upon request utilizing Client Portal and Micro strategyWho You Are (Qualifications):- Level of Formal Education: Associates degree preferred or equivalent experience- Area of Study: Technical or Business oriented field- Type of Experience: Related product support experience; industry experience preferred. Strong analytical and problem-solving experience working in sales operations, business analyst role, process improvement, and/or program/project management, preferably at a high-tech or software company- Language Skills: Advance English- Technical Competencies: Strong knowledge of PC hardware and software required. Excellent administrative, organizational and communication skills.
