Banamex: Analista de Calidad
hace 4 semanas
**Responsibilities**:- Keeps abreast of best practices in Quality Assurance.- Provides input with regards to all training and development needs for assigned personnel.- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.- Direct impact by ensuring the quality of tasks provided by self and others on team.- Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity. May act as backup for manager.**Qualifications**:- Solid skills in Microsoft Office suite (e.g. Word, Excel, Outlook)- Experience as a Customer Solutions Officer is preferred; possesses Product, Process and Policy Mastery- Previous experience as a Process Control Officer (Intermediate Level) and/or has had similar Banking/Audit experience**Education**:- Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**PRINCIPALES FUNCIONES**:- Generar información de calidad.- Generación de monitoreo.- Comunicación verbal y escrita.- Homologación de criterios.**REQUERIMIENTOS**:- Conocimiento en procesos de Contact Center.- Escucha activa.- Trabajo en equipo.- Pensamiento estratégico.- Habilidades para trabajar bajo presión.- Manejo de paquetería office-Básico.- Conocimiento en procesos de Call Center.- Manejo de programas One Eclipse y Portal único.- Buen manejo de comunicación verbal y escrita.**Job Family Group**:Operations - Core- **Job Family**:Operations Quality- **Time Type**:Full time-- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._
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Banamex: Analista de Calidad y Datos
hace 4 semanas
Metepec, México Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
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Banamex: Analista de Calidad y Datos
hace 14 horas
Metepec, México Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
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Banamex Maraton Vacantes Cc Metepec
hace 3 semanas
Metepec, México Citi A tiempo completoEn el Contact Center Metepec, Revolución, Moras buscamos talento y experiência en las siguientes áreas:- Supervisor de Operación CC- Ejecutivo telefónico Pyme- Analistas de BP&A (finanzas, seguimiento a proveedores, volumetría de llamadas, manejo de data)- Analistas y Supervisores de Calidad- Representantes de redes sociales- Representantes de chat...
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Analista de Calidad
hace 4 días
Metepec, México Corporativo Yeraveg S.A DE C.V A tiempo completoRESPONSABILIDADES DIARIAS.Inspecciomaras los análisis sensoriales, de empaques, análisis de tendencia, elaboración de documentación de calidad (Formatos de fichas técnicas, especificaciones, etc.).Análisizaras y darás seguimiento de datos para identificar tendencias de rendimiento y efectividad del equipo.Te encargaras de llevar procedimientos...
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Metepec, México Citibank (Switzerland) AG A tiempo completo## For additional information, please review .## BANAMEX - Analista Inteligencia de Negocios e Información Gerencial - OfficerThe MIS Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes...
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Banamex Analista de Soporte a Calidad
hace 4 semanas
Metepec, México Citigroup A tiempo completo**Discover your future at Citi**:Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.**Job Overview**:**Responsibilities**:- Keeps abreast of best practices...
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Banamex Analista de soporte a Calidad
hace 7 días
Metepec, México Citi A tiempo completoThe Quality Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of...
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Banamex Analista de Soporte a Calidad
hace 1 semana
Metepec, México Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
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Banamex Analista de soporte a Calidad
hace 6 días
Metepec, México Citi A tiempo completoDiscover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Quality Analyst 1 is a trainee professional role. Requires a...
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Analista de Calidad
hace 4 semanas
Metepec, México Grupo Palmas Integra A tiempo completoGrupo Palmas te esta buscando!Educación deseable: Licenciaturas culminadas en administración de empresas y licenciaturas a fines.Experiência mínima de 6 mesesHorario de Lunes a Viernes de 8:00-6:30Sueldo neto + prestaciones de leyÁreas deseables:- Calidad- Mejora- Procesos- Sistemas de gestión de calidadConocimientos básicos:- Norma ISO 9001.-...
