IT Integrations Support I

hace 1 semana

Tijuana, México Seguros Confie A tiempo completo

**Job Information**:Department Name- INFORMATION TECHNOLOGYJob Type- Full timeIndustry- TechnologyService Now Ticket- INC Modality- On SiteWork Experience- 1-3 yearsAssigned Recruiter ContactDate Opened- 10/22/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22010This position will be a dedicated resource supporting the integration of our BPO’s and the equipment setup of various CONFIE departments, relocating within the Urban and Sigue floors/buildings. In addition, this role will provide technical and maintenance support on the locations described. Lastly, provide day-to-day field support, to include delivering or recovering equipment, reimaging PCs, and relocating peripherals.**Job responsibilities and functions**- Configure, install, perform UATs, and/or troubleshoot software and hardware, specific to BPOs.- Setup of various equipment belonging to various CONFIE department’s teams/members, relocating between floors or buildings.- Serve as point of contact within the IT Integration Team (MX) to provide technical support to BPO end users.- Install, configure, maintain, and move equipment’s as necessary.- Proficiency with installing and supporting Stand-Alone Windows PCs, and/or Virtual Desktop environments.- Must be willing to work outside normal business hours, as needed- Ability to work both independently and contribute as a member of a team a must.- Participate in IT Projects (PC Refresh, movements, reallocations, Inventory Audits)**Requirements**:- Bachelor’s degree (desirable).- Specialized knowledge:- Project oriented skills.- Basic hardware knowledge (reimaging, installations, asset management).- Hardware troubleshooting.- Upper Intermediate English level.- Computer knowledge:- Microsoft Office Suite (O365, Word, Excel, PowerPoint, Visio).- Ticketing systems: ServiceNow, Track IT, Jira, Zendesk.- Imaging tools: Dell Image Assist, Norton Ghost, Rufus.- Experience: Minimum 1 year in similar roles.- Service Oriented- Organized- Attention to Detail**Benefits**:- Competitive weekly salary- Excellent location (Zona Río, Tijuana)- Legal benefits- Christmas bonus- Savings fund- Profit sharing (PTU)- Vacation days- Vacation premium- Extra paid days off- Private medical insurance and preventative care- Friendly work environment- Financing and discounts at local restaurants and coffee shops- Growth opportunities

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