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hace 2 semanas

Desde casa, México Bright Exchange A tiempo completo

**Remote - Customer Enjoyment**: - ** About Bright**: *** At Bright, we are building a global movement to rapidly spread clean energy across Mexico. We do so by simplifying the adoption of rooftop solar via advanced technology and human connection. We’re fast-moving and results-oriented; we’re passionate about spreading solar energy as fast as humanly possible while having fun doing it. **About the position**: *** We are recruiting a full time analyst for our CE Support team. This role is perfect for you if you’re someone who is looking to grow rapidly and who is interested in learning about Mexico’s energy sector and renewable energy. You will serve as the advocate and ally of our post-interconnection clients. You will analyze clients’ CFE bills to ensure that their system is working properly and that they are achieving maximum savings, and then walk them through the process so that they understand too, answering any question that they have along the way. You should love solving problems for people so that they can have an amazing customer experience. **We’re looking for someone who**: - Has at least 6 months of experience in customer service and/or technical support. - Is comfortable speaking English and communicating concisely. - Is committed to making sure that no client ever has a poor experience. - Has the following skills: - Time management: you can figure out how to finish all your to-do list in the most efficient way. - Sense of urgency and fast thinking skills: you’re good at solving problems in short periods of time - Organization: Is able to handle multiple projects at once - Concise communication who can be both friendly and professional with clients of all backgrounds **Your tasks and responsibilities will be**: *** - Attend with the best service quality any doubt from our clients. - Proactively communicate with clients with consumption increases so they can pick the best option for them. - Create and present system increase proposals. - Conduct savings analysis for clients that have received a high CFE bill. - Analyze CFE bills to ensure that there are no errors. - Coordinate technical visits for clients when needed. - Negotiate any cancellation request to ensure that the client maintains their service with us. **Your Key Results will be**: *** - 100% customer satisfaction score (CSAT) - 100% tickets within SLAs - Thumb Downs during the Support stage without exit fee paid

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