Engineer Backup Storage

hace 4 semanas


Guadalajara, México AstraZeneca A tiempo completo

**These support Engineers should have specific, deep understanding and expertise in any of the two or three technology platforms listed below,**:- ** Commvault Backup, Veritas NetBackup, NetApp Storage and SANswitch administration, Clustered Ontap, CIFS/NFS**:- ** Windows, VMware, Citrix XenApp and XenDesktop, UCS/HP Blade and Rack servers, Cloud (AWS/Azure/GCP) administration.**:- ** Oracle Database, MSSQL Database, Open Source database (MongoDB, MySQL & PostgreSQL).**:- ** Weblogic, Jboss, Tomcat - Tomcat, IIS, Glassfish.**:**Typical Accountabilities**- Responsible for monitoring alerts handling.- Responsible for handling service requests.- Responsible for diagnosing and fixing P3 & P4 end user relate incidents.- Responsible for build and deploy servers and other infra services.- Initial triaging, and remediation if possible, for all P1& P2 or else escalate it senior levels.- Responsible for incident queue monitoring and management.- Responsible for Creating & implementing Change requests.- Responsible for fulfilment requests of standard changes (request for data, request for information, server builds, other service catalogue items)- Responsible for creating and updating Known Error documentation.**Essential Skills and Capabilities**- Bachelor Degree or equivalent with 3 to 5 years Operational experience.- Experience in managing Incidents, Problems, changes and capacity management aspects.- Demonstrated ability handling large number of incidents via any ITSM tool- Flexibility to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7- An ability to work effectively in a matrix organization is essential- A self-starter with high levels of drive, energy, resilience and a desire for professional excellence- In Depth or working Knowledge on cloud solutions and concepts- Experience with Service Now ITSM tool is preferred.- Good experience in **Commvault Backup**, **Veritas NetBackup, NetApp Storage and SANswitch** **administration, Clustered Ontap, CIFS/NFS**.- Operational experience with **Windows OS** (Windows OS (Windows Server 2003/2008/2012/2016) and **VMware** (ESXi 6.x and above).- Experience working with enterprise monitoring tool and understanding dashboards.- Experience with using Knowledge articles and documented SOPs to resolve tickets.- Experience working in **ITIL** model.**Desirable skills**- Diploma\Bachelor’s degree- Multiple years of work experience in Technical teams working in Shifts.- Engineering level of experience in Backup/Storage/Wintel//SQL/Middleware and Cloud with respect to managing Incidents, Problems, changes and capacity management aspects- Multi years of work experience in Technical teams working in Shifts on rotational basis covering 24*7 support- Ability to work effectively in a matrix organization is essential.- Working experience on Oracle Database(8i,9i,10g, 11g,12c, 18c,19c), MSSQL Database(2000,2005,2008, 2008R2,2012,2014, 2016, 2017,2019), Open Source database (MongoDB, MySQL & PostgreSQL).- Operational experience on Weblogic - 10g, 11g, 12c, Jboss - 5.5, 6.0, 7.0, Tomcat - Tomcat 6, 7, 8, 9, IIS - IIS 6, 7, 7.5, 8, 8.5,10, Glassfish - 4.1- Experience with Powershell, VBscript or BASH shell scripting, Python, Linux script preferred


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