Warehouse Customer Service Agent

hace 3 días


Residencial Miraloma, México AMETEK, Inc. A tiempo completo

**Location**:Reynosa Tamaulipas, MX, 88710**Business Unit**:Bison**Posting Date**:Aug 29, 2025- The Warehouse Customer Service Agent serves as a vital link between warehouse operations and customers. This role ensures smooth communication, timely order fulfillment, and high levels of customer satisfaction by addressing inquiries, resolving issues, and coordinating logistics.- Responsibilities- Provide updates on order status, shipping, and delivery timelines.- Resolve complaints and issues related to orders, shipments, or inventory.- Process incoming orders accurately using warehouse management systems.- Track shipments and ensure timely delivery.- Coordinate with warehouse staff to ensure order accuracy and fulfillment.- Maintain records of customer interactions, transactions, and feedback.- Generate packing slips, shipping labels, and inventory reports.- Work closely with warehouse, logistics, and sales teams.- Support project planning and execution related to warehouse operations.- Identify inefficiencies in customer service or warehouse processes.- Propose and implement solutions to enhance service quality.- Requirements- Bachelor’s degree in business, logistics, or related field preferred.- 2+ years in customer service, logistics, or warehouse operations.- Familiarity with supply chain processes and order fulfillment.- Excellent communication and problem-solving skills.- Proficiency in CRM software, warehouse management systems, and Microsoft Office.- Strong attention to detail and organizational abilities.- Customer-focused mindset.- Adaptability and teamwork.- Ability to work under pressure and meet deadlines.AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.



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