Coordinator, Cso Latam North

hace 4 semanas

Ciudad de México Brambles Group A tiempo completo

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through ourHybrid Work Model**Job Description**:Ejecutivo responsable de la gestión y seguimiento de las siguientes actividades de la cartera de clientes asignada:- Rechazos de calidad y control de rechazos parciales- Rechazos de transporte- Estatus de cargas- Estatus de entregas- Estatus de descargas- Cancelaciones, cambios, adelantos de pedidos- Órdenes manuales y standing orders- Solicitud de retornos y recolecciones- Liberación de órdenes de contado- Cambio de planta- Capacitaciones de clientes (myCHEP, rechazos, criterios de calidad, factura)- Información sobre el servicio pooling- Detección de localidades no integradas en el circuito CHEP- Generación de solicitudes para accesos al portal myCHEP- Proporcionar los GLID´s participantes nacionales- Monitoreo Stocks, Cliente y Flow- Account Health (FTR, Transfers, CT)- Seguimiento de transferencias (reversas, reporteo)- Revisión de stocks / movimientos de cuentas de clientes (proceso normal)- Análisis de cierre y cambios de estatus de cuentas/localidades - Pending Closure, cierre de cuentas- Análisis Reportes BI- Consulta estado actual de cuentas bloqueos, desbloqueos (Y3) y errores en portal- Corrección, anulación, modificación de movimientos o DOD (proceso normal)- Validación de transferencias (proceso normal)- Reclasificación de Retorno NO Identificado.Areas de contacto:Internas: Ventas, Master Data, Supply Chain, Finanzas, Facturación, IT, Retail Solutions, Operaciones, Calidad.Externas: ClientesConocimiento:- Conocimiento avanzado de Microsoft Office- Gestión de base de datos de clientes.- Gestiones de sistemas operativos (SAP, CRM)- Experiência en Servicio al clienteExperiência:- Carrera terminada- 2 o más años de experiência en empresas de consumo, operadores logísticos o minoristas con contacto frecuente con clientes.Habilidades:- Office avanzado- SAP- Salesforce- Trabajo en equipo- Capacidad para generar e interpretar análisisPreferred EducationBachelors - Business Administration/ManagementPreferred Level of Work Experience1 - 3 yearsWe are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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