Site Reliability Engineer

Location Mexico City, Mexico Category Technology Careers Job Id JREQ Job Type Full time Hybrid**Senior Site Reliability Engineer**Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you.Join our team We are looking for a Senior Site Reliability Engineer, to join our Service Reliability and Operation group. We provide innovative team collaboration and an opportunity to build, operate and support scalable and reliable services that underpin Thomson Reuters’ products.**About the role**:In this opportunity, you will:- Be a Professional SRE**:Implement** site reliability engineering and DevOps best practices. **Feed** non-functional requirements into the product backlog, such as, but not limited to, high availability, scalability, self-healing, observability, continuous delivery, security- Build and maintain monitoring for all aspects of infrastructure, micro-services and the platform and implement Alerting mechanism using cloud native solutions- Provide primary operational support and engineering for distributed platforms- Act as the go to person for any production issue. Troubleshoot and monitor until successful mitigation, communicate effectively, **postmortem** and implementation of the learnings.- Maintain IaC and CICD and promote best practices for our CI/CD processes- Focus on Continuous improvement and technical standards - drive improvements in productivity, monitoring, tooling and set industry best practices.- On-call Rotation: Participate in on-call/shift rotations.- When on-call, you are expected to drive the troubleshooting and mitigation activities while working on incident- Be innovative and curious:- Maintain end-to-end security ensuring that we meet best practices standards- Keep up-to-date with emerging cloud technology trends, especially around DevOps, Service Reliability and Security.- Adopt pan-TR operation principles to ensure consistency and efficiency- Documenting “tribal” knowledge. Constant upkeep of documentation and runbooks can ensure that teams get the information they need right when they need it- Be collaborative:- Extreme collaboration within our teams - Canada, US, Mexico and India**About you**:You're a fit for the role if you have:- Bachelor’s degree in computer science or related field - a must- Minimum 1-2+ years of experience as DevOps/SRE engineer and Cloud engineer with hands-on experience in AWS cloud technologies.- Skilled in UNIX/Linux-based Systems- Experience or knowledge of Container technology such as Docker, Kubernetes and Istio service mesh- Experience using AWS services (such as Cloud Front, EKS, ECS, RDS, Threat detection and other security controls)- Scripting and programming experience (PowerShell, Bash)- Experience or knowledge of Observability tools: DataDog, ELK, SumoLogic, CloudWatch- Experience or knowledge with Version Control and CI/CD (Git/ Azure DevOps / JFrog Artifactory)- Experience or knowledge writing Infrastructure as Code (IaC) (Terraform / CloudFormation / other)- Team player with a can do attitudeLI-AC1**What’s in it For You?**- **Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.- **Flexibility & Work-Life Balance**: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.- **Career Development and Growth**: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.- **Industry Competitive Benefits**: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.- **Culture**: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.- **Social Impact**: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting pr