Live Operations Associate

**Teamwork makes the stream work.**:**Roku is changing how the world watches TV**:Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.**About the team**At Roku, the live streaming operations team is dedicated to delivering high-quality, seamless experiences for a diverse range of live events. With a focus on innovation and efficiency, the team collaborates closely with internal partners and clients to manage the complexities of live production, ensuring each event runs smoothly. As the demand for live streaming continues to rise, the team is rapidly expanding, embracing new technologies and developing automated solutions to streamline operations. Committed to excellence, they strive to set new standards in live streaming support and service delivery.**About the role**As part of Roku's Live Operations team, you will orchestrate and elevate the execution of high-impact live events, ensuring seamless delivery and exceptional experiences for our global audience. Your responsibilities encompass end-to-end event management, including coordinating schedules with internal teams and content partners, overseeing multiple concurrent live streaming events, and taking ownership of Tier-1 events to guarantee top-tier quality. You will be instrumental in directing production teams, collaborating with service partners, and leading support engineers during live events to maintain operational excellence. Your role extends to managing high-severity support issues in collaboration with senior engineers, delivering comprehensive event reports to leadership, and contributing to the development and testing of operational tools aimed at enhancing efficiency through automation. Additionally, you will oversee customer notifications, workflow coordination, and uphold service level agreements, while also playing a key role in training and mentoring new Live Event staff as the team expands.**What you will be doing**- Work with multiple internal teams and content partners to organize schedules for upcoming live events- Provide operational support for multiple concurrent live streaming events- Be the sole owner of many Tier-1 live events for our customers making sure they have the highest quality experience- Be detailed oriented in organizing tasks between production, service partners, and directing other support engineers during live events.- Work with senior engineers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes- Deliver event reports to the Live Operations leadership team- Aid in the development and testing of operational tools that improve efficiency through automation- Customer notification and workflow coordination with follow-up to maintain service level agreements- Assist in the training of new Live Event staff as the team grows.**We're excited if you have**- 3+ years of experience in the digital media space, ideally working with businesses of different sizes- 3+ years working in the live online video ecosystem, with strong fundamentals in signal acquisition (via satellite downlink and fiber circuits) and live video workflows using SCTE markers.- Strong communication skills and the ability to identify, prioritize and track critical paths to problem resolutions.- Experience and knowledge managing Linear Programming Schedules, Linear or Broadcast EPG.- Experience and knowledge monitoring and troubleshooting basic CDN issues.- Knowledge and/or experience of metadata concepts and feed formats (XML, JSON)- Experience leveraging advanced Excel skills and working in custom CMS tools superb communication skills - verbal, written, and presentation with ease and fluidity between technical and business topics.- Working cross functionally with internal technical and business groups- Self-organized with a structured thinking approach to problem solving- Knowledge of OTT and live streaming platforms and technology- Bachelor's degree qualification in Business, Engineering or related discipline required.- Self-motivated individual who takes ownership and is a highly collaborative team player- Able to work hours that may change from week to week and may include weekends and nights.- An understanding of DAI/ SSAI Tech is a plus.- Experience working with cloud based live