Customer Acquisition Associate

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.The Neo1 team at Amex GBT is a full-stack innovation hub. We handle the whole customer experience for our SaaS platform. The platform serves the spending needs of SMEs (Small and Medium Enterprises). Neo1 lets SMEs self-register and get started with new technology within daysWith Neo1’s continued growth and evolving distribution channels, we are seeking a Customer Acquisition Associate, that is super passionate about helping businesses streamline their employee spend management processes by employing a market first, efficient technology platform.As Customer Acquisition Associate your key objective will be driving businesses to sign up and activate their account digitally to ensure efficient value is seen from the use of our services for the customer. They will be responsible for driving online sign up, KYC compliance and early tenure activation for customers through digital, referral and partner channels. What You Will DoThis role will be responsible for nurturing and activating the prospect pipeline.Self-generated, digital and partner channel inbound leads will be efficiently progressed down the funnel towards activation.Crafting a sense of urgency to ‘close’ the customer activate their account.Platform demonstrations and product knowledge to answer questions in real time to ensure the contact has the relevant information to decide immediately.Provide outstanding customer experience and outcomes even when faced with obstacles. Able to think creatively and problem solve to adapt Neo1 to the business’s needs.Conduct Know Your Customer (KYC) and Customer Due Diligence (CDD) in adherence with regulatory standards.Crafting weekly tracking reports and dashboard on progress towards commercial objectives. What We’re Looking For1+ years of Sales experience. Experiences in Sales, Customer Success and B2B Technology Support are favorable skills however not required.Self-starter and outstanding organization and time management.Proficient English language written and communications skillsUniversity diploma or equivalent experience and/or >1 year work sales/customer success work experienceStrong problem-solving skills and willingness to roll up one’s sleeves to get the job done. Including an outstanding eye-for-detail.Experience using Salesforce, MS Office Suite, Freshworks CRM, JIRA, Confluence, TrelloLocation Mexico City, MexicoClick here to learn more about the benefits we offer in Mexico.The #TeamGBT Experience**Work and life**: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.Wellbeing resources to support mental and emotional health for you and your immediate family.And much moreFurthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.