Customer Service Representative
hace 2 semanas
At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.Recently, SpotOn was:- Named one of Fast Company's Most Innovative Companies of 2024- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row- Selected as the Best Overall Restaurant POS by NerdWallet- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersWe're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.That's where you come in.**Join Our Team as a Statements & Billing Representative**We are seeking **Statements & Billing Representatives** to become valuable members of our customer service team. In this role, you will handle billing clarifications while delivering outstanding service to our customers.**What You'll Do**:- Manage, process, and resolve billing inquiries accurately and efficiently.- Provide exceptional customer service through clear verbal and written communication.- Address challenging and high-pressure situations with a solutions-oriented mindset.- Build strong relationships with clients and colleagues to ensure seamless communication and foster retention.- Collaborate closely with internal and external partners.- Assist customers in understanding their statements, charges, and rates.**What We're Looking For**:- **Language Proficiency**: Advanced English (C1 level).- **Experience**: 1-3 years in a customer service environment, preferably within banking, finance, payments, or related industries.- **Customer Retention Expertise**: Experience in roles requiring basic math and calculation skills.- **Skills**:- Outstanding interpersonal abilities with a talent for de-escalating tense situations.- Excellent verbal and written communication skills for managing internal and external relationships.- Strong problem-solving and troubleshooting experience.- Passion for achieving goals and maintaining long-term client relationships.- **Education**: High school diploma or equivalent (minimum); university or technical studies are a plus.**What We Offer**:- **Competitive Compensation**:- Base Salary: $18,250.00 MXN- Performance Bonus: $3,660.00 MXN- **Additional Benefits**:- Food vouchers: $1,500.00 MXN per month- Law benefits- SGMM- Vision and dental insurance- Life insurance- Gym membership (Total Pass)- **Work-Life Balance**: Two days off per week.- **Career Growth**: A clear development and career progression plan.If you meet these requirements and are excited about advancing your career in customer service, we'd love to hear from youLI-OnsiteSpotOn is an e-verify company.
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Customer Service Representative
hace 1 semana
Ciudad de México The Functionary A tiempo completoSummary of the position 1. Answering customer inquiries: Customer Service Representatives are responsible for answering customer questions and providing information about products, services, and company policies. They must be knowledgeable about the company's products and services to provide accurate and helpful information. 2. Resolving customer...
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Customer Service Representative
hace 2 semanas
Ciudad de México The Functionary A tiempo completoSummary of the position1. Answering customer inquiries: Customer Service Representatives are responsible for answering customer questions and providing information about products, services, and company policies. They must be knowledgeable about the company's products and services to provide accurate and helpful information.2. Resolving customer complaints:...
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Customer Service Representative
hace 5 días
Ciudad de México Esolutions A tiempo completoCustomer Service RepresentativeLocation: Azcapotzalco, Mexico City, Mexico (On-site).Job SummaryThis is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. TheCustomer Service Representative will be responsible for handling customer inquiries, resolvingissues, providing outstanding customer support, and ensuring customer...
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Customer Service Representative
hace 2 semanas
Azcapotzalco, Ciudad de México Epsilon Solutions Ltd. A tiempo completoRole: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer...
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Customer Service Representative
hace 2 semanas
Ciudad de México, Ciudad de México Epsilon Solutions Ltd. A tiempo completoRole: Bilingual Call Center AgentLocation:AZCAPOTZALCO- Mexico City, Mexico (ONSITE)Job SummaryThis is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. TheCustomer Service Representative will be responsible for handling customer inquiries, resolvingissues, providing outstanding customer support, and ensuring customer...
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Customer Service Representative
hace 7 días
Ciudad de México ESOL A tiempo completo**Job Summary**- Customer Service Representative will be responsible for handling customer inquiries, resolving- issues, providing outstanding customer support, and ensuring customer satisfaction on a day-today basis.**Qualifications**:- High School diploma completed.- Advanced English level (B2+ and above).- 1+ years of Customer Service, Tech Support or...
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Customer Service Representative
hace 1 semana
Ciudad de México ESOL A tiempo completo**Job Summary** - Customer Service Representative will be responsible for handling customer inquiries, resolving - issues, providing outstanding customer support, and ensuring customer satisfaction on a day-today basis. **Qualifications**: - High School diploma completed. - Advanced English level (B2+ and above). - 1+ years of Customer Service, Tech...
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Sales/customer Service Representative
hace 1 semana
Ciudad Juarez, México KTBlack Services A tiempo completoA U. S based Company quickly growing locally is seeking a motivated and enthusiastic Sales/Customer Service Representative for the Ciudad Juarez, Chihuahua, Mexico office. - **What you will need**:_ - Sales Experience (at least a year). - Customer Service Experience (at least a year). - Call Center Experience a definite plus. - Bachelor's degree in...
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Customer Service Representative
hace 4 semanas
Ciudad de México SpotOn: Corporate A tiempo completoAt SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...
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Customer Service Representative
hace 2 horas
Ciudad de México SpotOn: Corporate A tiempo completoAt SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...
